True Link (YC S13) Hiring Customer Advocates

We are a social-mission YC-backed company solving very difficult problems in a massive space. In a typical year, millions of seniors lose more than $36 billion to fraud and financial exploitation.

Customer advocates at True Link are on the front lines protecting these seniors and other vulnerable people every day.

You'll ensure that our customers have an effective and delightful experience by identifying problems, designing solutions, and ensuring that we consistently deliver the quality that our customers expect.

You'll:

- Effectively solve customer problems via phone and email - Identify, document, and follow up with engineers on product bugs and features - Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products - Craft responsive customer communications and product marketing - Collaborate with members of other teams and be a resource to teammates - Conduct analysis on customer behavior to improve customer experience - Manage quality assurance processes to ensure that customer needs are being met by product improvements

This is a startup! You can invest in whatever excites you – social media, content, operations, product, design, you name it

You have: - A desire to build something that changes people’s lives for the better - Interest in learning from feedback and dedication to improving your skills - Strong organizational, analytical, written, and verbal communication skills - The ability to quickly adapt to new situations and think on your feet - Empathy for customers and colleagues - Enthusiasm for learning to use new tools and technologies - A desire to help people and improve the customer experience

We’re offering a competitive salary and benefits, a meaningful equity stake, lunches and snacks, and the opportunity to work with a talented, mission-driven team.

To apply for a job, email jobs@truelinkfinancial.com.