[–] durga 10y ago ↗ Amazing, practical advice. Segmenting users into happy and unhappy and then using that to ask for reviews is a really smart idea.. [–] zmb 10y ago ↗ but making unhappy users happy is just as important. That second part is the creating the sustainable retention.
[–] zmb 10y ago ↗ but making unhappy users happy is just as important. That second part is the creating the sustainable retention.
[–] ddoss 10y ago ↗ Sensible and actionable advice that many techies overlook in the desire for virality. Building long-term, personalizable relationships with customers to help them get their important jobs done -- it's a scalable and sustainable solution.
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