My first job in tech was one where the founder of the company thought highly of the programmers because he knew he couldn't program, and thought little of the rest of us. This was good incentive to learn programming, but otherwise annoying. One of P.J. Plauger's "Programming on Purpose" books has a very good essay on the importance of tech support.
Non-tech people are nurses (male or female), engineers (male or female) are the doctors. The problem in most companies are that the nurses tell the doctors what to do. That's completely backwards.
Non-tech people have no business managing technical people's time. They are grossly unqualified to do so. The only purpose of non-tech people in an engineering organization is to act in a service capacity, removing obstacles that prevent the engineers from working efficient.
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[ 2.9 ms ] story [ 12.0 ms ] threadNon-tech people have no business managing technical people's time. They are grossly unqualified to do so. The only purpose of non-tech people in an engineering organization is to act in a service capacity, removing obstacles that prevent the engineers from working efficient.