Valve/Steam Takes 6 Weeks to Response to Support Requests (reddit.com)

I submitted a support request ot steam 18 days ago. I still haven't heard back from them. Not a peep. I did some digging, and it turns out that my situation is par for the course.

Apparently they take 4-6 weeks to respond.

Absolutely insane.

Honestly, Steam's lack of support does not bother me. I remember what PC games were like before Steam: having a game that worked out of the box was a rare thing. Or calling a support hotlines that charged by the minute.

I get it, support is completely overrun. It's a tradeoff I am happy to make.