read the article. sounds like incorrectly using the introjs script to me. This weren't simplifying the process. They had two competing info highlights. You were injecting distraction away from your main instruction guidance.
Instead the proper thing, if you wanted the point-and-click guided tour, would be to use the info highlights to guide them around. Or, to skip the guided tour and use the instruction boxes. Not both.
I agree our issue was how we were using IntroJS. Our intention when implementing IntroJS was to simplify the process but ultimately this didn't work out as we anticipated.
Still that's the point of user testing, to find out what works, what doesn't, learn from it and iterate.
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[ 3.5 ms ] story [ 14.7 ms ] threadInstead the proper thing, if you wanted the point-and-click guided tour, would be to use the info highlights to guide them around. Or, to skip the guided tour and use the instruction boxes. Not both.
Still that's the point of user testing, to find out what works, what doesn't, learn from it and iterate.