Holy Moses. That was one crazy driver. In the voicemail, he sounded very unprofessional. Glad the woman in the article was not hurt and Uber reached out to her personally.
I switched to Lyft after having a verbally abusive driver. Uber support kept giving me canned responses. Finally I got a human over email and asked if I and my wife could be blocked from the driver. They said no, just cancel the ride if I see him again. I don't know what my wife is supposed to do. Lyft has a noticeably higher quality driver base. I highly recommend Lyft.
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