My credit card company flagged the order as fraud and called me to verify it was not. I verified the charge was authentic. They told me to re-run the order and it would succeed.
The Microsoft pre-order system gave me the opportunity to 'try again' however each one failed and according to my credit card company; they never tried to charge my card after the initial fail. Then MS cancelled the order.
I've spoken to Amex twice and Microsoft four times trying to address the issue. The problem is on Microsoft's side [as agreed by all parties involved].
I have a new order in place. Verbally I'm told my initial ship date will be honored. However, my latest order receipt says otherwise.
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[ 2.9 ms ] story [ 13.7 ms ] threadMy credit card company flagged the order as fraud and called me to verify it was not. I verified the charge was authentic. They told me to re-run the order and it would succeed.
The Microsoft pre-order system gave me the opportunity to 'try again' however each one failed and according to my credit card company; they never tried to charge my card after the initial fail. Then MS cancelled the order.
I've spoken to Amex twice and Microsoft four times trying to address the issue. The problem is on Microsoft's side [as agreed by all parties involved].
I have a new order in place. Verbally I'm told my initial ship date will be honored. However, my latest order receipt says otherwise.