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Quote: "Throughout “If Japan Can, Why Cant We?” executives and front line workers talk about how important it is to involve workers in improvement efforts."

That's it in a nutshell...incentive-driven continuous improvement...

"Thinking About Quality" by Dr. W. Edwards Deming, though written 20 years ago, is still very much worth a read...

The older one gets the more one becomes aware of the fact that "new" ideas are simply old ideas, re-labeled...

Even more, Toyota recently went back to it a bit by opening a plant where the work is done by people instead of machines. Got significant improvements in a short-time from worker innovation. Concept still works.