Udemy Took Down My Coding Course with No Advanced Warning For an ID Check
Wow am I pissed!
I guess the 300+ people who purchased the course this month are just screwed. And the like 1,500 others who bought it previously are just shit out of luck too.
This is insane!
Udemy has taken my course down and given me 24-48 hours to respond with my ID and a video saying I'm me, before they will put the course back up.
Couldn't they have done that BEFORE taking down my course and screwing over all my paying students? Horrible behavior from Udemy. They should be ashamed.
I've done nothing wrong. The course is mine, was created by me, and is a popular course with great reviews.
I don't mind verifying my identity, but why not give me the chance to do that before you take down my course and screw over my paying students????
Here's the email they sent me: >>Hello, In light of recent events (which you can read about in our CEO’s blogpost here: https://blog.udemy.com/maintaining-the-integrity-of-our-udemy-community/), we are conducting spot check instructor verifications and have temporarily taken down your course (NAME WITH HELD). Please email a copy of your government issued identification to copyright@udemy along with a 30 second or less video where you say the name of the course and that you are submitting this video for us for verification. Please do not submit any information already provided in your course profile. We will delete your ID from our systems within 24 hours of receipt. If we do not receive your ID and the video within 48 hours, we will delete your course from our site. Thank you in advance for keeping our learning community safe. Best regards, Udemy Copyright
23 comments
[ 4.1 ms ] story [ 66.3 ms ] threadMaybe it was spot checked because affiliate marketing is often so closely associated with spammers and scammers.
Just a few weeks ago Pluralsight circulated an email on Udemy telling us, Pluralsight authors, that the two companies have met as Udemy has acknowledged the piracy problem and pledged to take down any flagged courses much faster in the future.
I don't know if there is a relation to that action and this takedown until an ID check, but there might be. Also, if you think about why they took it down immediately until you verify your ID: if someone flags this video and it is indeed a copyright infrigment, Udemy could be sued for not acting immediately.
I do empathise that takedowns without notice are painful when you're not the author - however as an outsider I am glad that Udemy on the other hand is starting to take piracy of courses more seriously.
But the email they sent me said that they are merely conducting a "spot check", and for another thing - if they actually were responding to a flag, them "acting immediately" could be "immediately sending me and email and giving me 24-48 hours to respond" You know?
Like I said, I don't mind verifying my ID (even though I think I did that when I first signed up). I mind the way they did it. They could have given me warning first.
You are not entitled to anything on their platform, and this seems like an honest attempt to combat piracy (which actually protects content creators such as yourself).
Yes, I am entitled to something with their platform, they make a lot of money from my content. A contract is formed, terms and conditions are agreed upon. Mail order law must be upheld. They have every right to combat privacy, but do it responsibly.
Why delete the course at all? A simple email saying "Hey, send us your id so we can verify you" would have been fine and done the trick completely. Give me 24-48 hours to comply before you delete the entire course and screw up a year's worth of work and marketing effort.
That would be an honest attempt to combat piracy. What they did was reckless.
It's an inconvenience, I'll give you that.
What are you talking about?
Have you reached out to Udemy and asked why they took it down without first giving you the chance to prove the content is yours? What did they say?
Reading comments here it seems people are saying, "so what its only 24-48 hours". But when you pay for marketing and have clients paying for the course your credibility is at stake if that course becomes unavailable. And it is different in this case then saying the Udemy platform became unavailable for 12 hours because of some technical issue which people would be more forgiving of. So while you can point to Udemy as the issue here, it isn't fair to you or really even to their platform. Udemy should be more cautious to their own platform as this can negatively affect their ability to attract quality authors for fear their content will be taken down without warning, not to mention it will affect students who may get a bad taste in their mouth because they paid for a course on Udemy that then isn't available.
One last point, to the few people who said its only 24-48 hours, something you may not think about/know. Most students if they don't start a course within the first 24-48 hours of signing up, won't complete it, and many (if not most) will then request a refund. So you have to be laser focused on getting people into the process and getting them moving, that is why so much marketing spend is focused on getting people to work the course once they sign up. We do a lot of this type of marketing for individuals and training companies, most on custom platforms but the marketing and process is identical to Udemy et al, and this is a critical issue.