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Title is clickbait. It's not actually 100 clicks per email, it's around 10. But he says he gets about 10 emails per month, so 100. Either change it to 10, or say "100 a month".
Sorry about that, you're right, changed it.
So sending this stuff over unencrypted email would be better?

I think not.

The UX here sucks, but sending this stuff over normal email is a completely ridiculous idea. Crypto would be an option but that'd require custom client software, and nobody is going to use PGP.

(Frankly, I'd be surprised if it was even legal for the NL govt to hand this stuff to third parties by emailing it)

Let’s login. For some reason, on the login screen itself, I can choose if I want to authorize with just a username and password or also do a 2-factor authentication by SMS. This is mind boggling.

I logged in with just my username and password.

Bravo.

Tnx for the insights! Very nice post! I totally agree with you. Governments always everywhere seem to spend tons of money for a shi service all with intention to improve something.