You get what you pay for. Having been a former indinero customer, you can't outsource positions that need a skilled individual's labor for a fixed price assigned to a constantly changing labor pool. What you get back is crap. Whether it's law or finance focus on finding someone good to work with, not on a firm with a rotating cast of employees.
None of this is outsourced, all in-house CPAs. You deal with the same person every time. I spend >10 hours last week Assem going over our business model (SaaS with free hardware that sits on our books) and exactly what we build on the hardware side, component by component. The goal is to set the customers up with the proper accounting system design that they need for their business and then the monthly reconciliation/reporting takes very little time after that.
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