Is it possible to get real support from Steam?

2 points by bigtunacan 10y ago ↗ HN

I accidentally double purchased an item on Steam (item was listed as 2 different DLCs so I thought I was purchasing 2 different items). Requested refund on one of the DLCs with details of what had happened. Steam just sends automated "refund request rejected" email. Apparently no way to get actual support.

Steam sucks; how do you actually get support?

More details here.

http://steamcommunity.com/app/325180/discussions/0/405691491108971709/

---- UPDATE ----

Interestingly I also posted on the Steam subreddit looking for how I might get help and moderators immediately deleted the post.

1 comment

[ 3.2 ms ] story [ 12.6 ms ] thread

someguy1233 10y ago ↗

Short answer: You don't. You can threaten to take it to social media on your support ticket, and maybe threaten a chargeback in the support ticket. That often gets their attention.

Small warning: avoid actually doing a chargeback at all costs. If you do it without permission from Steam, expect your account to be permanently banned, and with their already awful support you're probably never going to get it back.