Ask Us Anything: Y Combinator Hardware Companies Crowdfunding

89 points by liseman ↗ HN
I'm the Director of Hardware at Y Combinator, and we have awesome companies in our current batch running crowdfunding campaigns. Ask their founders anything! Participating will be the founders of Tovala, Soundboks, Enflux, and Hykso. Also joining me will be Philip Winter, CEO of Nebia, from our most recent batch.

149 comments

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At what stage should your product be before you launch your campaign?
I think it depends a lot on the product. If you ask @liseman or Kevin Hale they'll say launch NOW! That was the advice we got. :) In all seriousness I think you obviously need a working prototype, and clear validation that people like your product! Most importantly you should know what it's going to entail to deliver on your promise.
What are the pros and cons of crowdfunding, vs. self-funding, vs. VC-funding for a hardware startup?

When should I be using which sort of funding?

Lots of pros and lots of cons here...

Crowdfunding: Pros --> Big platform that you can piggyback on; somewhat well-understood form of funding; can leverage to build a brand Cons --> Less control over your brand and your message (e.g. hard to A/B test); commission

Self-funding Pros --> Complete control over your website, message, brand, etc. Can offer whatever incentives you want. Cons --> Harder to get the word out, generate press, access early adopters

VC funding --> This is important should you want to build a high-growth business and avoid the pitfalls of a lot of Kickstarter campaign. We've supplemented our Kickstarter campaign with VC funding and used crowdfunding as a means to get early adopters, build our brand and fund our first production run.

Hi jmcmahob443,

My name is Khalil, CEO of Hykso (www.hykso.

Are you talking about product crowdfunding like Kickstarter and Indiegogo or equity crowdfunding?

Hey Khalil,

What was the main reason for you going with a selfstarter (your own website) over IGG/KS? Would you do it again?

Did you make your own videos or work with a video production company?
We made our own storyboard, Carlos, my co-founder is very creative and a good storyteller so he crafted the arch of the video. We studied Nancy Duarte's stuff. We worked very closely with our videographer who also put his heart and soul into it. In short, storyboard/script in-house, filming/editing outsourced.
What do I do if I need to use another company's patent in my product? How do I approach the situation/negotiation?
Don't copy people's products. Other than that, companies spend too much time too early worrying about (and spending money on) IP. Prove demand for your product by launching; you've got a year post-disclosure to file a provisional patent.
I think you're wrong. You have a year after disclosure to file a FULL UTILITY PATENT. Provisionals give you a 1-year priority date.
Did you have experience in hardware before this? Do you think that experience building hardware products is a pre-requisite to starting a hardware company?
Yes. I've had about 10 years working in hardware. Some of those years were at other startup companies.

Experience helps, but as in most endeavors, is not required. You gain experience by doing.

The most important thing you can do is get started and figure it out as you go.

What strategies did you use to get the word out about your campaign?
We built up a big email list. Starting with the team we had ~12k emails collectively (team of 6 people). Everyone we had ever emailed. And tiered the emails/frequency. We also did a lot of pilots beforehand and gathered interest from people who had ACTUALLY interacted with the product. And in our case had showered with Nebia!
Thanks for doing this!

How do I get started with hardware? I'm a software engineer trying to break into the hardware field. What resources can you recommend for someone in my shoes?

Happy to help. My background is actually in food and business, so I didn't have any hardware background. Your best bet is to immerse yourself in the hardware world - meet as many people as you can; join maker groups; go to local universities to meet engineers; and read as much as you can online. Ultimately, try to find a co-founder that has the skill set and knowledge to complement you.
Do you think US companies have any ethical obligations to manufacture in the US? On that same vein, is there a marketing value of saying, "American-made" that could justify the higher manufacturing costs?
Good question. I'll take this one since we are trying to do all of our manufacturing in the US. I do not think companies have an ethical obligation to manufacture in the US at all. Make the product where you can make it BEST. And you have to self-define what BEST is. In our case we care a lot about high quality and cosmetics. So it made sense to focus on the US, where you can have more oversight and be on the line.

As for marketing value of "American Made" I think it can be very helpful, but you have to make that a part of your brand. Otherwise it won't make much of a difference.

Do you think hardware IoT companies should eventually open source their hardware to solely focus on the software? (Based on the belief that if we can make it, there's always someone who can make it better for cheaper). How would we go about doing that in a way that does not greatly damage revenue streams?
Open source it is a substantial investment of time and energy in my opinion.

Some products will just not have a big developer community behind it also.

But again, online community is one of the biggest defense as a company and I definitely software should be a focus in most IoT companies.

The honest answer is that it depends. There is not a clear cut answer for this because it highly depends on the market, business model, value proposition, etc.

Development and production of hardware is fundamentally different than software. Thinking and making are separated much further in time and resources, and copy-paste simply doesn't work the same way.

The statement of open sourcing hardware and focusing solely on the software implies someone out there is magically going to make high-quality hardware for your software to run on. That's a thorny assumption.

Most IoT is more than just PCB's. There are also enclosures, actuators, and physical UI/UX. Relying on someone else to provide that much of the user-experience is a brittle proposition for a business.

How can we balance effort, risk taking and authorship protection vs holding progress back because of the blocking some patents create? Product revenue will be enough?
Usually, abstractions like this serve as excuses to not launch. Launching doesn't fix everything, but it does increase your speed of learning dramatically.
Somebody once told me: you'll deal with patent infringement once you're successful, which is already a big milestone...so to try to get there first.
Somebody once told me: you'll deal with patent infringement once you're successful, which is already a big milestone...so to try to get there first.
Somebody once told me: you'll deal with patent infringement once you're successful, which is already a big milestone...so to try to get there first.
When is the right time/scale to start knocking doors to find partners at schenzen?
Not sure there is a black and white answer to this, but that piece of the puzzle takes time. When you're getting close to a prototype that you think is manufacturable (and that is a big assumption that you should vet as much as possible), start reaching out to partners and CMs.
Would it be possible to post links to all of the crowdfunding campaigns and/or product pages?
See http://www.ycombinator.com/hardware for current campaigns + products actively shipping. Nebia et al aren't on the list: companies get dropped post-crowdfunding and re-added when shipping:)
You can learn more about the Nebia shower at nebia.com
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We want to talk to Tovala about a partnership
Cool. Shoot us a note - hello@tovala.com.
I have a bunch of hardware stuff lying around. Arduino kits, soldering equipment, even a pocket oscilloscope! I had good intentions with it but now it's mostly just sitting there. Any small cool project ideas to build? Also I always have this problem where I'm missing one tiny component (I live in NYC in Brooklyn) and have to run to a store in Manhattan or wait for an online order to fill it...any tips on things to keep around that everyone should have (I have different types of resistors, etc).

Mostly I feel like a software guy that's a bit of a hardware wannabe and it feels like I'd never get to the point where I could build a legit product, and would love some guidance on how to ideate in this space.

Check out the common part libraries released by Octopart / Seeed , and consider getting a resistor / cap library from your neighbors at Adafruit. Hackerspaces can be good resources for spare parts (and finding potential partners).

You're in luck: prototyping is mostly software:)

A hardware cofounder :D
Try doing some connected device, esp8266 that turns on an led when you POST to a server (minimal soldering maximal programming). And develop from there. Also there are a lot of tuts for this things. Later try to integrate some sensors. A lot of hardware today is software inside a plastic box.
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What do you plan to do as a next step post-crowdfunding (other than delivering your product, of course)?
Build a really great product! We envision improved versions of the shower, and after that other products that use water in the home. The product development cycle is realistically 18-24 before you get something to market, so it is a long timeline.
Most important is to deliver our product (both hardware and food). However, we'll also be able to run some testing on our website to see what content/messaging/copy converts best into additional pre-sales.

We (Tovala) will also be hiring for some software, operations and food roles :)

Product development and improve our sales cycle/customer acquisition cost!
How do you managed to get your campaign to the press? Any advice if there is no time for building up relation-ships with the journalists?
The best option is to get warm introductions and develop relationships early. Getting people to hear about your product, give you feedback and feel invested before you launch is critical.

However, that's not always possible. If you're scrambling and haven't had time to do that, you can always reach out blind or use services/agencies to help. There's a YC company called PRX that helps with this and does it at a very affordable price. Another cool site that was on Product Hunt recently ranked a bunch of media outlets - http://presshour.co/?ref=producthunt. Lastly, take a look at your competition and who covered them - those are probably your best targets.

Thank you, will check that out! Did you sent the whole story in the first reach-out or how much information do you recommend to send the first time?
Building early relationships is better, but you also want to be reaching out with something interesting, real, or actionable. I think it depends on the situation - happy to chat about it some more, just email me at hello@getenflux.com
Generally your first outreach should be short, to-the-point and compelling.
I recommend doing as much as you can to automate and scale your outreach to the press. I recommend Pitchbox.com for this - it's a sort of CRM for press outreach. It takes some time to set up, but it's worth it. Great support, too.
I recommend doing as much as you can to automate and scale your outreach to the press. I recommend Pitchbox.com for this - it's a sort of CRM for press outreach. It takes some time to set up, but it's worth it. Great support, too.
Thanks. Already tried pitchbox. Did you sent the whole story in the first reach-out or how much information do you recommend to send the first time?
I've lots of embedded linux experience. It's less consumerist products but more embedded systems experience.

Where do I find people's problems to solve that can be addressed by HW?

I'd start with thinking about things you deal with as a consumer and have problems with. After that, start asking other people about their experience with the same problem/issue.
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What about a problem that you wish you could solve for yourself?
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I would say do lots of market research. See what kind of products are in top demand in your niche and if you have time commitment to deliver.
Great hardware has the tradeoff of being "built to last" but then not re-engaging the customer for new purchases for quite some time. How do you think about re-engaging customers who purchase a Nebia shower?
Great question. Fortunately showerheads are often something that people need more than one of for different bathrooms in their home. So if they like one, hopefully they will buy more.

Further to that we have plans for making the Nebia experience more customizable. And so in future versions there will be features that allow you to make the experience even more personal, and these will allow for repeated brand interactions with the customer.

Is it a good idea to sell your first small batch of functional prototypes as-is while still in the market research stage to get user feedback?
Depends on what you are trying to prove. If there are questions as to whether people will pay for your product, then yes, proving that that is the case with a functional prototype will go a long ways. If, however, you are trying to get feedback, build up brand evangelists and learn, then selling your prototype is not hugely important.
By selling few our of prototype units we got both meaningful feedback and evangelists (not consumer, as the thing itself is mostly useful for government institutions).

On the other hand we also got interesting support headaches, as the final production version includes all the feedback and thus is completely different in overall architecture, hardware and software and thus probably only thing that is compatible are pinouts of I/O connectors (and voltage levels on them are only mostly compatible).

Hell yeah! You'll learn tons especially what you should build and refine about the product!
Great hardware has the implicit trade-off of being "built to last" and consequently not requiring the customer to upgrade the product for quite sometime. How do you think about re-engaging customers in the short to medium term?
Great question. With Tovala, our model is a little different. We anticipate most of our customers will order our meal delivery service - and be delighted by the experience and taste. That'll give us a touch point to our customers throughout the life of their smart oven.
What is your approach to low-volume prototyping? Do you use same components for prototypes that you intend for volume manufacturing? How do you source them? (for example LCD panels, where there seems to be nothing in the intersection of "long-time available", "available in unit quantities", "available in bulk" and "reasonable quality")

And another question for the business side of things: where is the line for consumer products that are not meaningful to crowdfund? niche-ness? complexity of installation? does it make sense to crowdfund what is essentially an B2B product?

We approach prototyping as a process. http://www.themacro.com/articles/2016/01/minimum-viable-prod...

Early prototypes use whatever we have laying around to get the most fundamental feature of the idea vetted.

Right before production, you will build a prototype that we call a First Article. This is a Golden Sample, and every production unit should be just like the First Article.

Prototypes in between those two are built to answer specific questions and we spend no extra resources on sourcing special components that do not directly impact accurate answering of the question.

For things like displays, wireless modules, etc. we work with the manufacturer's Field Application Engineers. They can get you insight on what will be available for production, documentation for the components, etc. They can also probably get you samples for your development work.

McMaster-Carr, DigiKey, Mouser, AdaFruit, SparkFun, etc. are your friends for making those early prototypes.

Crowdfunding is essentially pre-ordering on a social platform. If your market is there and interested, crowdfunding can be a viable market validation step for any business model.

Serious question: How do you keep your stuff from getting replicated, tweaked and crushed by people with possibly better tooling and more machines than you? China comes to mind tbh.
Honestly, you don't. You just need to focus on building something that people want and making sure that the experience you deliver is better than any other.

Further, if you start to think about your hardware as a means of delivering something else (for us, that's food), then getting copycatted on the hardware won't be as hard to deal with from a business standpoint.

+1 with the boys above! By the time someone replicates you, you should have an improved version of your stuff on both software and hardware.
Depends on your development cycle, but this is one area that startups should have an advantage over bigger competitors. We got copied on a few things (logo, tagline, product) by a bunch of people in 3, 6, 9 months time. Of course we're already working on our second model, so no worries!
This is a common concern amongst all founders I'm pretty sure. It certainly was for us at first. But it shouldn't be. Most people have their own problems to worry about. Obviously it depends on what stage you're at. If you are "pre-market", that is, if you haven't shipped yet. I wouldn't worry to much about it. Just focus on making it better than anyone else and understanding what your customers or potential customers actually want, from an end-to-end experience. It's unlikely that someone with better tools and more machines will ALSO be scrappier and learn to understand their user better and execute on all of those fronts better (I'm thinking customer service and e-commerce for example).

I would focus less on being replicated, and focus more on handling your own issues. Another way to think about it is if you get to the point where you product is good enough and with enough attention that it gets copied in a serious way, you've clearly achieved something.

Cover your bases with IP and be smart, but just focus on getting the best product to market fastest and delivering a great customer experience.

Lots of platforms exist for home automation, control of IoT devices, etc... HomeKit, Nest, Wink, etc.

How worth it is it to integrate with these platforms? Should new IoT devices "cover all the bases", or is it not worth the extra cost & development?

Currently I'm doing an IoT project and I think I may just skip all those platforms. The HomeKit app costs $14.99, a Wink base station or a Nest costs money... Personally I'm doubtful consumers want to pay those extra costs.

Thoughts?

I believe we're in the earliest days: there's no dominant platform, and no 'killer use' for home automation / iot. I'd focus on your product, maybe adding support for platforms later.
Our company is going with HomeKit since the high-bar of entry means you will compete with less companies. We recently received our MFi Manufacturing license which means we can procure Apple's authentication co-processor and submit product plans directly to Apple.

If anyone has a startup working on a HomeKit product please e-mail me... louprado at gmail.com. Perhaps we can be of service to each other. I am in downtown Oakland.

Hi Guys, we are a hardware startup developing a smart LED lamp. We plan to launch a Kickstarter campaign late Q3 and now we are testing the product with our early adopters.

- What is the best way to get traction on the product before launching the campaign?

- How much money you need to set up a good marketing Kickstarter campaign ? Is it needed to use a good PR agency ? (Any suggestions about a good PR agency ? )

Thank you so much!

Federico

Build an email list! And try to pump up the subscriptions with different sales channels - you'll be able to know which ones work best for your business before launching your campaign
What was the best way for you guys to grow your email list (aside from paid ads)? Did you use Queue?
We created a lot of content and spread it guerilla way aka bombarding facebook groups that were relevant. On the other hand we through all of our network as word of month is still one of the best way to market your company.

PR helped but did not make the whole difference.

Interesting on the "FB group spamming", that's a great idea to expand reach!

Did you have any PR coverage pre-launch then to collect more emails?

It was scattered as we won some pitch competitions and had a few interviews but we didn't focus on it.
It was scattered as we won some pitch competitions and had a few interviews but we didn't focus on it.
I'm going to have to disagree with part of this. Collecting emails is a good strategy when there's a concrete availability date and that date isn't too far off from the present. I recently had a client who was trying to sell a similar(ish) product. Collected emails for 6+ months. When they announced that their product was available, it took them 3 months to get to 50 orders from nearly 10k emails. Looking back, keeping the email subs engaged might have helped increase conversion from subscriber -> customer, but It ended up not working out nearly as well as we had hoped.
Don't get me wrong selling and getting real product validation is the best.

But emails are one of the most valuable resource for marketing. You can always email people. But even advertising to the people that liked your page will cost you money and will be competing with tons of information.

Gotcha! So, we could start collect email with our first early customer interviews and then email them once we open the pre-order campaign ?

- About Hykso, which sales channels worked better ?

- Is it better to launch a pre-order campaign on our website, before launching the Kickstarter campaign ?

Thank you

Hire a PR agency halfway through your campaign when you're so overwhelmed with backers and attention that you can't handle it yourself. Until then, DIY:)