Defense of "caused Summon to crash into the trailer":
The most amazing part of this UX fail was how little warning Tesla provided that the car intends to move suddenly.
In some software versions it chimes only once (after double tapping) and blinks the hazard flashers only once (after closing the door, easy to confuse with the "door lock" flash). Video proof: https://www.youtube.com/watch?v=t-JoZL9edlA
This bug has also been fixed as of the latest update. The car now blinks the flashers continuously from summon activation until the car starts moving.
Tesla also inexplicably tied features together in the settings. Disabling the dead man's switch also turns on a completely new way to activate Summon (double tapping park), which has no independent switch. This makes the "the user enabled it despite a scary warning" excuse even weaker -- who expects the nag warning when disabling a safety feature to be the only disclosure that other settings have been changed as well?
When you are writing safety critical systems, you start with formal use cases, then verify/validate to show conformance. Sometimes, you have to show conformance to some statistical metric.
You simply DO THIS. It's not optional. It's not negotiable.
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[ 4.5 ms ] story [ 13.0 ms ] threadThe most amazing part of this UX fail was how little warning Tesla provided that the car intends to move suddenly.
In some software versions it chimes only once (after double tapping) and blinks the hazard flashers only once (after closing the door, easy to confuse with the "door lock" flash). Video proof: https://www.youtube.com/watch?v=t-JoZL9edlA
This bug has also been fixed as of the latest update. The car now blinks the flashers continuously from summon activation until the car starts moving.
Tesla also inexplicably tied features together in the settings. Disabling the dead man's switch also turns on a completely new way to activate Summon (double tapping park), which has no independent switch. This makes the "the user enabled it despite a scary warning" excuse even weaker -- who expects the nag warning when disabling a safety feature to be the only disclosure that other settings have been changed as well?
Very glad Tesla has fixed this bug.
You simply DO THIS. It's not optional. It's not negotiable.
Also, calling this UX creeps me out :)