Ask HN: Single Person startup/company?

390 points by dhruvkar ↗ HN
Pinboard's numbers* were just realeased, and that made me curious. How many of us currently run a single-person company? By company, I mean something that generates (or is intending to generate) revenues. Side projects count.

Three thing I'm most curious about - growth in user base, revenues & profitability over the years.

If you can share numbers, that would be fantastic.

*https://news.ycombinator.com/item?id=12059965

398 comments

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Do you inlclude freelancers/contractors? I got started recently
Better to keep that in a separate thread i guess .
To count as a startup you need a product. If you're freelancing or contracting or consulting, you are the means of production but the product belongs to whoever hires you.
I know, I'm not claiming to be a startup. I am asking if the "/" in the title means AND or if it means OR.

Also, from this: "By company, I mean something that generates (or is intending to generate) revenues"

Nowhere it says "only startups" or "with a product", so I'm just asking if it's a question specifically for one person startups or for one person companies.

I'd be interested to hear from you.

I think freelancers fall into a grey area because while there are freelancers that treat their work as a business with the intent of scaling/automation/removing themselves as much as possible from admin tasks, there are also others that treat it very much like a high-paying job, without commitments.

Share if it feels it applies to you.

My side project StatusGator, which monitors service status pages, has been running profitably for the last year. It took about 3 months to become profitable and it's only so because my time is "free". (But isn't that always the case?)

I don't do anything to promote it so growth has been entirely organic. I get a few free sign ups every day. Although they very infrequently convert to paid, I keep expenses low so it doesn't take many paid users to be profitable. If I had more knowledge of how to market such a thing, I believe it could be a reliable revenue source. But I'm otherwise happy that its relative profitability motivates me to maintain it, as I find it supremely useful for my own personal use.

I don't know if statuspage.io is similar to what you're doing, but their blog documents much of how they got profitable. Makes for interesting reading.
A little different: Services like statuspage.io, Runstatus, Cachet, Status.io, etc. all offer status pages. StatusGator aggregates all the status pages you care about into one status page for your own reference and also sends you alerts to email, Slack, etc, when those pages change.

I love the idea of blogging about growth and profitability. Seems like that could be a good marketing channel, in addition to being very educational.

Use your platform to make customers come to you.

1. Identify leads (comapnies + the email of the person who would be in charge of server status)

2. Create alerts for their services

3. Your system sends an alert when their service goes down. They instantly recognize the value of your service.

You can find out a lot of information about your customers by calling them. How did they find SG? Why do they need a meta status page? How much value does does SG provide over using disparate status pages? Why did they stop using SG after several days?

Once you've talked to all your customers you should have a lot more info you can use to market to new customers.

What's the use case? Why would one want to monitor a few status pages? Maybe a single status page, but multiple ones -- why?
I run a single person company https://www.fantasysp.com

It is a fantasy sports company that helps you manage your team(s) by offering player projections, waiver suggestions, optimal lineups, trade suggestions, etc. We also help with fanduel/draft kings lineups.

Revenue has increased steadily over the past 4 years in the range of 20%-30% year over year.

User base growth is different as I focus more on active users rather than total new users. Active users increase around 15% year over year.

Interesting, what metric do you use to consider "active"?
Yes, forex trading using deep learning, media monitoring

two startups, both profitable

I built, support and run them all myself (though everything is automated)

How big is the account you trade? How are the returns?
Interesting, how stable the profits are and how long did it take you to get profitable?
Do you have any recommendations for learning resources on this topic? How did you figure out the algorithms?
Which venue do you trade forex in? I have either personal or 2nd hand horror stories from every platform I've heard of so far - once you get profitable, they start penalizing or just throw you out -- though my experience is 6 years old and may no longer be relevant.
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I realize this may be your bread and butter, but what kind of news do you find tradable?
I started https://officesnapshots.com as a side project 9 years ago and it has been my full-time work for the last ~4 years.

If you don't count the cost of me, it has always been profitable as the business costs itself are pretty low. I had zero business goals at the beginning and now it is probably the most popular site in its niche (office design).

The thing most people are interested in here is that I moved from using Adsense to selling and hosting 100% of my own advertising a couple years ago. People seem to like how on-topic and relevant the ads are and that they are static graphics.

How was your overall experience for the swich to self-hosted ads in terms of time and money you had to invest given that the main sellingpoint for Adsense is its ease of use?
I had Adsense and self-hosted ads simultaneously for a while and had built a decent base of advertisers and contacts over the years so there wasn't much additional investment of time above what I was already doing.

Getting an advertiser on board with your program is the hard part, swapping graphics in and out is the easy part.

Are you selling by impressions or clicks or time? Did you build your own ad serving and tracking software?
Ads are priced $/month and are sold in blocks from one month all the way to 12 months.

The site is on Wordpress so I just use plugins to handle that stuff. I'm basically a publisher so Wordpress is perfect for almost anything I could need to do.

Very very interesting. How does revenue compare? Have you considered putting adsense ads on during traffic spikes or any similair strategies? Do you share any analytics besides impresssions/clicks/costs with advertisers?

The only time I've seen this is on my school's newspaper, and they are wildly unsuccessful.

At the time it was in my favor to switch, plus it looked weird and jarring to me to have several ads for office furniture and then one for that thing you bought on Amazon 3 months ago.

Re: traffic spikes, no. There are limited spots which can be purchased so adding more spots whenever I want wouldn't seem right to my current advertisers who bought based on the limit in place.

Edit: I also get contacted by ad networks from time to time saying I could boost my revenue, but I always ask which advertisers they have who are relevant to my audience. It is always none. So at this point, I'm relatively confident that I don't need an ad network to service my particular niche.

Great idea and a nice site. I love it's simplicity, and the ads don't piss me off, which is a first. They load with the page rather than 2 seconds later, so I don't notice them in a negative way, and as you say they feel appropriate and relevant rather than trying to sell me cat toys or tents.
I wasn't expecting to see familiar names in this thread. I remember when you started OS! Fantastic to hear it's going so well.
Hey! Worth noting for people reading that you were responsible for some of the site's early success with your tweeting about it and it subsequently being of the front page of digg several times.

OS has changed a lot in its look and features and the audience I target, but it is essentially the same concept.

Is your content all provided by the design firms responsible? How did you solicit your first submissions?
The first few posts were found on Flickr browsing for Creative Commons licensed imagery, but after getting onto the first few sites like digg submissions started rolling in.

I think a year after I started the site was when my first major office design of Google's office in Stockholm was sent in by the architect. Before then the site was mostly candid tours from random people and random companies.

Edit: I think I have ~60 projects on the calendar to be published right now.

I like this, it's really really cool.

I have some questions. Who puts content in your site? Who placed content in the site at the beginning, just yourself?

How did you learn how to host your own ads?

Btw, which office design do you like the most?

The first advert was in 2007 and was probably just some html in the theme sidebar. Now I use an ad plugin for WordPress to handle the mechanics of it.

My favorite office is mine because it is well-suited to my needs :)

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I'm running https://zencastr.com as a solo founder. It isn't profitable because I haven't moved to paid plans yet. I haven't had any time to focus on marketing yet really but I get a steady stream of signups each day. So far around 10,000 hours have been recorded using the service.
If I'm visiting the site without javascript (using noscript) I get a blank page. Please add a error message that javascript is required.
How do you use the internet in 2016 without JavaScript?
You disable it in your browser or most likely run something like noscript to maintain a white list.
I think parent meant: how is the Internet usable with javascript turned off? How can you bear it?
^ as evident by the replies I wasn't as obvious as I could have been.
AFAIK all modern browsers offer the ability to turn off JavaScript globally. Add-ons such as NoScript for Firefox give you more control though. I use NoScript to have all JS disabled by default on a page, and turn on/enable specific sources as necessary. On zencastr, I noticed that the page wasn't loading so I temporarily white-listed the site, and it is visible now.

A common and, IMO not-unreasonable view is that all content on the web should be viewable on the web with just HTML and CSS (sometimes even without the latter) and thus JS should never be required save for specific tasks such as in-browser computation and the like. That's a bit extreme for me, so I just white-list scripts as needed.

Around 1% of users run without js. If you have a commercial site you will loose money and users if you don't think about this.
Will you though? What's the cost of the extra development and maintenance you'll need to do to cater for such a tiny sliver of the population, many of whom will just whitelist your site if they're interested in your content?
Around 1% of users run linux. If you have a commercial videogame, you will lose money and users if you don't think about this.

Now consider the ROI. I'm a full time linux user myself, and still I understand when someone says 'sorry but such a small market share is not worth bothering with.'

I use NoScript for security reasons. I find that I usually only have to turn on 1 or 2 scripts to get the content on the site to show. If even that as many show it without scripts. It's a tiny percentage, often using fancy crap underneath, that absolutely require JavaScript to even see static content. I don't loose much ignoring them but gain plenty in security, loading speed, and battery savings.
Pretty sure to the nearest approximation that at this point everyone who is browsing the internet without javascript knows that they have javascript disabled and knows that it will break sites. What's the point of an error message explaining that to them?
I know people dislike when I comment on this, but your page is empty when visited with disabled Javascript. So please, if you ever consider putting some more work into it deliver a static info page when JS is disabled!

And btw, when I enabled it (Noscript) the page loaded forever and again did not show anything - but I guess you may get some more visits now that you've linked it here.

The reason people dislike it is it's a simple question of ROI - how much would it really help his funnel to work on support for users who intentionally break the web vs other aspects of his product?
The only thing that breaks the web is developers who do not care about compatibility and performance. If I would not be harrassed and slowed down on every second hipster page with 1000s of external resources I would consider going back to default-on javascript.

The fact that simple HTML delivery can be remarketed as "AMP" is a joke.

Additionally, from a designing perspective it's a good thing to render the first page statically so it does not need to talk to a backend when the visitor is most likely going to close the page after looking at the landing page.

You may have that opinion, but 9,999 other users don't. Who counts more to a creator trying to generate a paycheck?

If you really want to make it as an entrepreneur, dogma has to go out the window, and data based decisions have to be front and center, especially when weighted for cost/benefit.

If data shows that search engines don't link to your site and don't index your content, that would be action actionable data.

> The fact that simple HTML delivery can be remarketed as "AMP" is a joke.

Ohhh I so hear you. Thanks for voicing reason in a sea of hipsterity.

Also I do agree with the sentiment, that data decisions should lead an entrepreneur. Non the less everyone should be able to at least grasp an idea of any site.

Yeah, I hear you. The problem is that its only me and there are literally one hundred other higher priority tasks I need to work on. I will give that one a bump though :)
If you provide a side by side comparison on the landing page of audio samples, that would make me instantly choose zencastr vs other products ...

Further, 'Free' should be immediately visible above the fold on the landing page.

Half a year ago i've started http://www.appstoreoptimization.io/ - screenshot generator for app/play stores. For now there are no paid plans as i want to deliver as much useful functionality as possible before charging people
A word of advice from an internet stranger: start charging as soon as you can. This will determine whether you are a running a business or a fun side project.
Thanks for your advice. There are couple competitors on a market right now ( launchkit.com, storeshots.net etc. ) and they have richer functionality than my service. So i'm not sure why people would pay for my app rather than for theirs.
Busy devs aren't going to do a competitive services search... they're going to use the first tool they find / hear about. Focus on SEO, SEM, offer a free demo mode with watermarks, then charge around $5-10/mo recurring for unlimited usage for solo dev (maybe $20-30 for team use), and you'll be golden.
Because the features they are offering may not be something a prospective customer values.
If those are your only true competitors, you SHOULD start charging. I like storeshots per credit charge.. instead of a monthly charge.

btw, launchkit redirects to : communautic. com ... looks like they were hacked.

Your site design is great. Did you design it yourself ? Why is this not a web app instead ? That would be easier to maintain & develop (I think).

Quick Tip : The 'Free' part should be highlighted above the fold. The screenshots way down the page should also be above the fold. (storeshots.net get's this correct)

YCombinator told us that we are essentially a single-founder company, based on our equity split. You can see our growth straight on our website: http://qbix.com/groups and http://qbix.com/calendar

Revenues per user are increasing slightly with each product version, but we haven't released a big game-changer yet.

Quick tip add the controls (volume control ect) to your youtube videos. It's a pain not being able to control volume.
I am running Alvin5.com, automated video marketing app for local merchants on FB,Instagram,Messenger. Pre-revenue.

Solo or 2-founder is fun. You can not go bankrupt

Looking for a co-founder.

cool, I still have questions.

So the user checks out online and presents the QR code to the merchant ?

Sorry if that is obvious, I haven't used this flow before, nor do I use an iPhone.

this is one of the options. Customer clicks on a video ad for a local offer on Instagram, purchases the offer (via Stripe/ApplePay web payment), get the QR code(or Apple Pay NFC pass), presents it to the cashier.
I have been working on http://www.guesto.io for about six months. I am very close to finishing it and hoping to launch in August.
Nice! Agreed that this is an area that could use some tech.

Looking forward to a Show HN or something similar for this one.

How does one feed in the list of attendees? Will it work with Avery-labels and multiple printers?

I'm running http://lickcreator.com which is a web based music notation software. Still in Beta, so no revenue.

Been at it for six months now, kinda slow, but I had some new stuff to learn like SVG and Web Audio API. Experimented a lot with AngularJS and React. Went back to Backbone.js and lost some time there. But good experience.

My hopes are high for this product.

Im curious why you switched from react to backbone. Ive been considering doing the opposite. Mostly because I want to be able to use redux for undo/redo functionality and also for user action replays I can use for debugging. Redux doesnt play well with the backbone.js paradigm.
I really liked React and the idea of components with two way data binding. Unfortunately I found it just doesn't work well with SVG. If you have some HTML divs to manipulate, great.

Also if you have good experience in JavaScript overall, Backbone.js is fantastic. Combine this with Underscore/Lodash and Babel for ES6 and you have a good build system.

Its a great app idea. Will you release it for iOS using CocoonJS or PhoneGap? I haven't found a good one yet.

I'm also with you on Backbone there. Good job and keep on going.

Looks really good (Looked at the video)

Have you done any testing with real users ?

What exactly are your hopes for it ?

Thanks. Its in Beta release and I've started advertising using Facebook and Google Adwords. So users can test and send feedback.

My aim is to first provide a complete web based music notation app. And ultimately a library of licks and phrases which users can utilize to aid in their compositions. Basically I've loads of ideas with this product. Build practice routines, i.e practice scales, maintain a practice schedule, etc. So yeah, lots of stuff I can build into this.

OK, one way of getting beta testers would be posting on Reddit ... though you would need to emphasize the beta part or there might be a backlash.

Other ways on the top of my head would be writing guest posts on other music related blogs or paying them to send it to their newsletters ....

You could also cheaply? target specific YouTube videos with your ad ...

Further, if you are new to copy writing for ads, cashvertising is a great book.

I run https://qrready.com as a solo founder. We had a soft launch late last month. I'd love to say we're profitable but it's a little early. I'm still learning how to market it properly.
I started https://lookify.co one year ago. Now I have one more co-founder and we still in private beta. We have the small number of customers. The company is not profitable yet. But as I can see we have big potential.
I'm running a single person company at http://flatangle.com/, where I provide traditional astrology software and services.

Last week I've made available my latest web app (http://elements.flatangle.com/) but I also sell traditional astrology reports at http://flatangle.com/products/reports/.

The business costs are pretty low, but since I'm not very good at marketing, my revenue is also still quite low. I'm doing this fulltime, along with freelancing to have some cashflow..

Have you looked at the designs of other astrology related sites ? They do not have a clean, blog/article like look.

When I first landed on the site, I was confused about what it offered. If you put up the charts app screenshot on the main page instead, that would have helped understand it immediately.

Take this comment with a grain of salt though. I'm not big on astrology, so I could be way off.

Have you thought of integrating this into facebook etc ? or am I wrong about the customer profile you are looking to target ?

Nice name, Btw.

> Have you looked at the designs of other astrology related sites?

Other astrology sites are ugly as hell, and I had to make a break from that style. Look at this site from the largest software maker in the area, straight from the 90s: https://alabe.com/solargold.html

But yes, my site is very confusing because I'm still on the process of trying to find what works. I create all my applications as subdomains of flatangle.com, that is why my main site is still confusing on its offer.

> Have you thought of integrating this into facebook etc?

I have an application which says the temperament of a person based on their birth data (think more extrovert or more introvert kind-of analysis). I though on creating a facebook app for this, but as a marketing tool for my other reports, so first I have to build them.

> Other astrology sites are ugly as hell,

Users of astrology sites are used to these ugly designs. This is the case with arcade gaming sites too ... which is why you see modern arcade sites are ugly.

You aren't designing the site for you. You are designing for the customer and the customer is used to and sometimes subconsciously prefers the ugly design. http://therodinhoods.com/forum/topics/the-reality-of-uglines...

Because there is reasonable doubt of the newer cleaner design, I urge you to at-least A/B test an ugly looking design that your target users would be familiar with.

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Signature : I use http://www.hnreplies.com/ to track replies to my HN comments. Do you ?

You have a PhD in Computer Science, and are heavily bought-in to astrology? May I ask what attracted you to it?
Ah, long story short, I've always been interested in the stories around it.

Some years ago I took a course and began practicing a very practical subset of the field called Horary. With an horary chart, you can theoretically infer yes/no kind-of answers to questions and I got interesting results to say the least. From that I've leaped into Traditional Natal Astrology (the one that tries to describe you personally), but always with a very practical mindset. I've also got very interesting results from that.

One day I decided to pursue doing serious research in it (I've created a library for it: https://github.com/flatangle/flatlib), and I've written a paper which was published in a publication in the field. Currently, I now have one or two preliminary results for other researches, but since there are no grants available for this and people in this area are usually not taken serious by academics, I've decided that I have to build one or two products to sustain me financially before I can pursue with my researches..

So, why I, a engineer/researches/entrepreneur with a PhD, am heavily bought-in to astrology? There's lots of low-hanging fruits in terms of pure research, the potential to make a difference in people's lives is enormous (the desire for men to understand themselves is as old as man himself https://en.wikipedia.org/wiki/Know_thyself), and I couldn't bear my own existence trying to be "disruptive" with the next social app.

That above, or maybe I'm a fool! :)

I launched a suite of farm business software tools 3 weeks ago at http://harvestprofit.com. 8 customers and approx $8k ARR so far.

Price point is high enough where it's not likely a quick purchase but too low for an inside sales team. I'm working hard on content marketing to build trust in the market place to drive user growth while keeping my team small (just me so far)

How'd you go about getting those 8 initial customers?
I've been collecting emails for 9 months, primarily by spending $3k on Facebook ads to send traffic to blog posts. 1,500 emails so far.

My acquisition process right now is a "call me to sign up" after showing prospects a demo video. Not ideal. I'm working on making the app (filled with a model farm's data) live for users to test for a couple days (gated behind an email opt-in) and then allow them to sign up online. We'll see!

I started www.facebook.com/kokonautweathersensors

Looking for people to participate in a pilot project now

I have been a single founder company for going on 10 years. Running multiple SaaS services over those years. Some have come and gone and a couple stuck around for 8+ years. Revenue has fluctuated anywhere from $800k+ yearly at its height (before 2008 crash) to as low as $250k yearly.
>> single founder company...running multiple SaaS services

This is the model I am biased towards. Mind giving out more information? What sectors do you operate? Do you currently have any employees? Any tips for a newbie?

All pretty niche services mostly in the real estate and home improvement type sectors. None have/had the potential to really be unicorns but all have/had the potential to be million dollar+ businesses.

I didn't start off hiring employees. In the beginning I did everything myself (programming, marketing, customer support, accounting, etc.). A year in I hired my first customer support employee and throughout the years employee count fluctuated from just a couple to 13 at most. Many of which were part-time and worked remote. I have also had offices throughout the years but now focus totally on remote. I don't like the burden of an office.

I think my #1 tip for a newbie would be to look for something niche that solves a pain point or allows your customer to make or save money. For example: if your customer can spend $10/mo on your software and make or save $30/mo from that, you will have no problem getting & keeping customers.

#2. Don't focus on becoming a unicorn. You can make some serious money and build a very comfortable life running a $300k to $1m dollar business, and your chances of succeeding at that are much greater.

#3. Look for things outside of tech. There are so many problems to solve in small businesses. Many will say there is no money to make with small businesses. My response to that is re-read #2.

#4. Learn everything you can about advertising. Get really good at it and be willing to spend money on advertising.

#5. Be willing to kill something off quickly if it doesn't make money. Test your market early to make sure people will pay for it. I have made the mistake of not doing this and I have lost a lot of money because of it. Now, I need to be able to see a positive ROI on my spend within 3 to 4 months. So if I spent $100 to acquire a customer, I want to be able to get that back + more within 3 to 4 months. I know this timeline is probably really short for a VC funded company, but I have always been bootstrapped so don't have the luxury of risking a longer time-frame for return.

> You can make some serious money and build a very comfortable life running a $300k to $1m dollar business, and your chances of succeeding at that are much greater.

This is gold. This is an end result I can see a path to, which gives me clear goals to work towards.

I would also like to add one more.

#6. It is not easy! Prepare to put in long hours especially in the beginning. Prepare for it to take a mental toll at times. You will second guess yourself, feel insecure, be consumed oftentimes with your business.

You will now have thousands of bosses rather than just 1 or 2. Your customers are now your bosses and many of them will be requesting different things. You will have to learn how to filter through all of that noise and decide which to listen to and what to implement into your software. That is harder than you think.

I think a lot of people have un-realistic expectations on being your own boss. I am not saying the 4 hour work-week hasn't worked for some but it has never been a reality for me. Maybe someday ;)

I don't want to make it sound bad because it is not. It is just not as easy as many make it out to be either.

Do you have example services your businesses provided ?
I'm attempting to run a side project / business. I'm launching it this month (it's been slowly gaining in sign-ups prior to release which is a good sign in my opinion). It's https://www.simex.io/, a personal assistant you can give tasks to over email, sms and other protocols in the future.

So no growth (unless you account my 50 sign-ups in the past 2 weeks, much higher than my sign-ups at the beginning of June when I added the form) or revenue yet. I'm hoping to launch in a couple of weeks and then immediately begin testing different monetization ideas (I have 3 and I don't think I should do all of them; would like to focus on one maybe two at the most so I need to do some testing).

The A.I. / assistant space is becoming quickly crowded but I think I have a bit of a unique niche in that it'll handle tasks asynchronously (starting with meeting organization and overall asking a group of people a question and aggregating the results much like a map reduce over people (okay that sounds hyperbolic but I like the symbolism)).

Just signed up. Can't wait to start talking to HAL
I would concentrate on a specific niche, instead of a general AI ... eg : Assistant for lawyers Answers questions like "When is the date for the next lawsuit ?"

The site design needs to be professional.

Thanks for the feedback! I love feedback but it's so hard to get it from outsiders without looking like I'm just trying to spam people :)

> I would concentrate on a specific niche, instead of a general AI

Yeah boiling the ocean would be amazing but at least initially I want to concentrate on a similar use case to that of x.ai where you're essentially using it as you would a personal assistant to schedule and gather information, likely in a corporate environment.

I'd like to keep to a niche of asynchronous task handling but that's way too big to be considered a "niche" but more of a philosophy with how it should work. Hoping I can phone it in initially with scheduling and information gathering then others can use the SDK to do whatever they want with it.

> The site design needs to be professional.

Yeah it could use some more love; trying to balance working on the website and working on the actual product. Though currently I think it's decent enough.

I started Apex a few months ago, first product is a little uptime monitor built on AWS Lambda: http://apex.sh/ping/.

Almost 2000 users already, not quite paying for itself since I have a free plan but it's almost breaking even at least haha. That said legal bills alone were ~6k, so it'll take a while to recoup that.

Long-term plan is to have a bunch of products like this which are low maintenance, as long as they're producing some form of positive income then great!

I'm working on something right now and legal is kicking me in the balls too. I've tried to delay the expense as long as possible but it is inevitable.
(Very!) naive question: what were those 6k in legal bills for?
For me a few things:

- Incorporating the company

- Terms of Service

- Some weird stuff to transfer the existing product "into" the company

That's about it, but at ~400/hr it adds up quick haha.

Ouch! That is really high for just that. Must have been some really one-off stuff for the transfer.

Edit to add: I guess it really isn't that high at that rate. It made me curious as to what we paid for similar services at the same rate so I had to go check. Ours came in at just about $4000. The TOS/EULA/privacy policy are what ate into ours.

I thought it was high too, I was expecting ~3k. Apparently the terms alone took them 6 hours haha.. pretty boilerplate stuff I'm sure, oh well, next time I'll try and push for faster results if they want the business
You could try asking for a fixed price for the terms of service too. That sort of work is pretty easy for the lawyers to estimate so they might be willing to go flat rate.
Yeah, our bill without the terms was just about $1500. The terms, privacy, and eula killed us.
I just wrote the TOS myself and run my site as a sole proprietor. $0 in legal bills.
On top of that, there's lots of free templates and even real TOS's that can pretty much be copied verbatim. Will possibly have been made by better lawyers, too, if it's a big company TOS.
> The TOS/EULA/privacy policy

I wonder if there are existing freely available legal policies that would work for any SaaS startup? Sort of like how I can just slap a standard GPL license on my software, and then come back later and offer commercial licenses?

Our attorney, at least, had fairly decent templates for all. For the privacy policy it was a matter of seconds to finish that up. As for the TOS/EULA that was the time consumer. These tend to be more specific, or at least contain specific clauses, that apply only to the SaaS they are intended for. While many of the clauses are cut/paste, there are sections that are more specific. Our attorney time wasn't spent necessarily on the writing, as much as it was ensuring that all the bases were covered. He asked us a lot of questions and this was the time consuming part. I am sure some of those questions could be streamlined into a template. On the other hand, he knows that if a question does come up, we are going to come to him, and wants to ensure his butt is covered if something were to happen.
:) I feel for you. I had similar shock when I wanted simple TOS and Privacy for software service.
Also using lambda for monitoring/restarting/redeployment of microservices here... Are you using any framework like Serverless?
Yep, I built the framework before working on any products and its where I got the name actually haha.. apex(1): https://github.com/apex/apex
D'oh! this was out of my radar... it looks pretty cool! I'll have to give it a go.
Three quick thoughts for you which should hopefully help:

1) Double your prices! They're so cheap! The service is so useful, saves dev and support time, etc. Worth more. ($12, $24, $49 is still crazy cheap.)

2) Yearly plans, especially for businesses. A lot of people will want to expense an entire year and get reimbursed (which is annoying monthly).

3) Add at least one more plan that's something like $199 or $349 or something that feels very high for you. Not sure what features it should have, but there is definitely something you can provide businesses that would be worth that amount. And they'll be fantastic, low-fuss customers.

Good luck!

I would generally agree about raising prices, but not in this case. At least not until you get better traction and reputation. Pingdom is probably the market leader in this space(?), and you will probably need to beat them on pricing initially (even though there's so many things to do better than they do...).

Agree about yearly plans though. Makes more sense for businesses.

I know it's usually not about features, but I'll definitely look at adding SMS or more specific alert integrations (PagerDuty). Building for developers with webhooks and slack is great, but I would imagine not enough.

Love the design and everything else (also Apex the OS tool is great, even though I only looked at the code but didn't actually use it). I can imagine getting traction is tough in such a busy space. Best of luck!

Agreed, PagerDuty and SMS are on the list.

SMS is the only annoying one really since it's freakishly expensive for what you get (~6$ / 1000 SMS or so), most people seem to have SMS credits that you purchase which just seems annoying to me. I'm thinking about adding SMS to the larger plans though without any weird credits.

Thanks!

Yes, pricing with SMS is tricky.

Just my 2 cents, but with Apex being dev-friendly and all, maybe you can just ask for a twilio API key and just fire the message across?

True true!

I've actually been using IFTTT for my PagerDuty replacement since I can't afford it hahaha, unless I'm missing something they don't seem to charge for phone calls etc

Thanks!

They're definitely a bit on the low side, it still seems hard since most programmers despite making crazy sums of money often complain about spending even $10/m on something haha.

I'll think about raising the prices a bit once I have some exclusive features. I thought having a free plan would be good on the marketing front, and maybe it will be, but I definitely need some features to differentiate the plans

Haha yeah, sounds familiar. That's actually one of the primary reasons to raise them! Unfortunately, your biggest support costs will be from unreasonable people on the cheapest plans. So by raising prices you often weed out the people who complain, but make up for it in the extra dollars from all the silent people who love the product.

The "exclusive features" thing is awesome in theory, but unlikely to matter to most customers. Having a simple, well-designed, straight-forward product can be worth a few extra bucks. Extra features will be gravy in the future (or more stuff for the higher plans).

Free plans are tough, because adding one without a good strategy usually ends up being a distraction and more server/support/etc cost than good for upgrades. Most people will just sign up for a paid plan or a free plan and stay there, unless you have a really great strategy for getting them to upgrade. With that said, I worked at Twilio and we made sure to give a bunch of free credit because we knew getting devs to try it for fun or personal projects would often translate to them convincing their employer to use us for something that made us a lot of money. The difference here is that the true customer was businesses that paid a lot of money.

(If you can't tell, I really enjoy this stuff haha. Hope it's not annoying.)

Hahaha nope not annoying at all, I've always been on the backend sort of missing out on details regarding sales and marketing so it's interesting to get a better feel for this stuff.

I'll have to keep an eye on the analytics for free plans. I'm not tracking conversions very well right now, most seem to choose a paid plan right away (if ever).

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1) I use Pingdom and hadn't seen Apex. Looks really good. Will definitely switch over.

2) Hey you're TJ Holowaychuk. I know you've since (mostly) moved on from doing a ton of Node contributing, but as someone who uses projects you've started and maintained for a long time, just wanted to say a big thank you for all your work in the open source community.

I'm also going to link your photography site (a) for those who haven't seen it. I know this it's slightly off topic, but everyone should see it.

(a) http://tjholowaychuk.com

I know you are a very talented developer so I'm curious :

Why another uptime monitoring service ? There are about 20-30 existing services [1] with a wide variety of features. I agree you've got a great interface and you'll get there feature-wise too. But are there any significant technically sound reasons to switch to your service ?

P.S. My question sounds blunt but I don't mean to belittle your effort.

P.P.S. Here's a list of services that do performance / uptime monitoring in various forms. Some might be incorrect / irrelevant, but just to convey an idea of the crowded space :

[1] pingdom , site24x7, statuscake, statuspage.io, status.io , runscope, opsgenie , newrelic , datadog, Librato, Scout , Skylight , Server Density , Stackify, OpsDash , Boundary, Netuitive, Keymetrics, Appsignal, Appdynamics, copperegg , stackdriver, xmatters, uptimerobot, AWS route53 health check , nagios, t1mr.com, Visualping, diff.io, Obvious.io, Stashboard, Cachet, updown.io, Pingometer , stillalive, alertbot, vigil, AWS Cloudwatch, Cloudability, StatusGator, CloudCheckr,

I wanted something small that I could get off the ground without spending a year or two on development. It's also a fantastic fit for Lambda, and I had already built the apex(1) tool so it seemed like a decent place to start.

As far as why use my tool? When you have so many to choose from, I'd say choose the one you enjoy. That's my goal really, to create things that I, and hopefully other people enjoy using. I'm trying to surface more information as well, so I think it's definitely a bit on the dev-centric side of things.

I also take it as a challenge when the space is already saturated, if you can enter the market late and still have a "hit" then that's pretty cool, and gives you a better idea of you can (or cannot) do the same with larger products.

I think almost every space is pretty crowded now to be honest. If you can name some that aren't crowded let me know :p. I would say the same of so many tools: oh another PaaS, another analytics tool, another email marketing tool.. blah blah haha. Doing something truly unique, AND by yourself is unlikely these days. I'm new to this stuff, I could be totally wrong, but I think picking a big market is key, and lots of people have sites/apps/apis.

I clicked the link, thought the design looked a lot like TJ Holowaychuk's stuff, went back to HN and noticed the username :)
I've been bootstrapping my last project basically all by myself (UX/UI, microservices, devops, mobile apps, etc) for the last 15 months. I'm saying basically because one of my former (failed) startup cofounders is helping me every now and then with some development tasks.

It's a market data app with a custom technical indicator for a specific commodity. I've found an external commercial team specialised in this industry niche and they're going to start sales in the coming weeks (after the remaining regulatory hurdles are cleared). This is a top-notch sales team working for Fortune100 companies, so I'm doubling down on them for 15 to 50% of the revenue (depending on sales)....

We tested the tool internally for some customers and was an incredible success. People is literally waiting in line to get it... so I'm also arranging external accounting + support teams.

I hope (knocks on wood) it'll generate me x5 to x10 times the salary I was offered in management positions at 2 of the biggest spanish startups (tuenti and social point).

In the coming months I hope to automate everything for all the teams via Slack ChatOps so I can have more free time and start new projects before Christmas...

I created www.3D-Avatar-Store.com, a neural net driven, single photo to realistic lip syncing 3D avatar web service. It's a WebApp and WebAPI aimed at digital artists and game developers so they can put themselves, friends and customers into games, VR/AR, educational sims, advertising or whatever. I'm shutting down, as the revenues do not cover the extensive support requirements of indie and pro game developers, plus the hardware requirements force me to run a collocated server cluster that is moderately expensive to maintain - about $700 a month. Game developers, operating in their eternal crunch time panic, need a lot of support and they expect it to some with the API contract. I tried for years to raise financing, but investors need a lot of education to grasp 3D animation production, they have unrealistic expectations (always comparing our output to VFX from major release films), and often predatory terms that such investment never went through. If anybody wants to try taking over, they can contact me.
I've run http://www.hogbaysoftware.com as my full time job since late 2003. Except for a few years (2010 to 2013) I've been the only employee. Dates might be off by 1 or 2 years but here's an abbreviated history:

- 10k first two years.

- Growing somewhat steadily to 250k around 2010

- Revenue (this is period when I was working 3 others) grew to 350k) by 2013

- Crashed to 40k in 2014, 2015 after cutting bunch of apps and going back to being just me as only employee.

- With luck foundation is back in place (http://www.taskpaper.com), hope to reach around 100k in 2016.

Hey I really like your products. I was a big fan of WriteRoom, was always to come up with great ideas using it. Thanks, hope you will continue to make stuff.
I have been working on https://testingbot.com for 4 years now. Providing browser testing through automation. It's a lot of work, learned a lot in those years. Profitable after 1 year. Still growing year after year, eventhough there's quite a lot of competition