I use it frequently, and it's painfully clear that they're drinking the "growth hacking" kool-aid. Their 20-40 minute ETAs are almost always way off. Pricing is intentionally deceptive; it's usually surging, but they don't tell you that until checkout. To top it off, their customer support is among the worst of any business that I've been a customer of, both in terms of service and infrastructure.
Why do you still use it? If a company ever did what was described in the article to me, I would not only never use it again, I'd actively go out of my way to tell people not to use it. Have your experiences been much milder?
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