I had switched from Zoho to Yandex about a year ago. For two reasons: 1. Yandex has infinitely more usable web client. 2. Email forwarding that actually works. Every couple of months Zoho decided to stop forwarding for some weird reason. I had to re-enable it through its unusable web interface, every time.
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[ 3.2 ms ] story [ 41.2 ms ] threadThey are nigh worthless for adding features or fixing bugs that you're the first to file on.
So their support is good for average workloads, but non-existent for extreme cases - like Internet-scale systems.