Google Cloud's Terrible Tech Support

So I've been selling my employer on the virtues of Google Cloud, having drunk the koolaid so to speak, and today was my chance to prove to my employer that the Google Cloud is just as reliable if not more reliable than AWS. Sadly, I started the day by trying to update the GAE app I just created yesterday. The 'gcloud' command hang (was persistently stuck) for all commands including 'gcloud app deploy' and 'gcloud app regions list' etc.

I went on the Google Cloud SDK mailing list to complain about the fact that they're selling 99.999% uptime but what good is that if I can't update my app? Let's say I have a security bug that needs an immediate fix or a feature I want to show a customer in a last minute demo. Not being able to update my app does affect the business bottom line.

I used polite words in my complaint and I stated that I could ping googleapis.com with normal latency.

I got an email that my message was rejected by the moderator.

That makes for (probably) the worst tech support experience I've ever had of any major corporation, including Comcast.

Update: The Google Cloud CLI wasn't completely stuck. It just takes over 10 minutes to produce any feedback, so it looks as if it's permanently stuck, but the massive delay with no feedback whatsoever (not even a status message telling me what it is waiting for) is not acceptable and my complaining is entirely justified.

Just wanted to warn others that while Google Cloud sounds amazing they still have the world's worst customer service and a very thin skin apparently (or just lack of empathy for your frustrated users)

p.s. they did not send me a copy of my message so now it's lost forever or they have it in their moderation system. Otherwise, I'd be happy to share it here.