The “head in the sand” mentality harms your inbound call flow (queuemetrics.com) 3 points by kimi 9y ago ↗ HN
[–] opus997 9y ago ↗ IVR stands for Interactive Voice Response, that is the menu you can navigate with your phone keys. [–] kimi 9y ago ↗ That's correct - for non-telephony geeks :)
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