1) This should be very easy. However, in this first version you won't be able to migrate the user history itself. Depending on the channel, it may vary from injecting a little js script on your website to authenticate our social media profiles.
2) This first version probably may not be the best fit for you now. We are very focused on the front office side, communication to the final customer. All internal ticket management system is doable by internal notes, assignments, and rules but you may find yourself in a situation that some specific features may be missing. There is always the option to run Scup Care as the front office and other systems as back office.
3) Integrations are coming very soon. Webhooks and a powerful API will allow you to manage/export events and populate Scup Care with appropriate user context. App directory comes as a next step
4 comments
[ 2.8 ms ] story [ 19.7 ms ] threadI have questions:
1) I have a 2-person startup and would like to use Scup instead of Olark. How to proceed?
2) I have a 80-200 person company. We use OTRS for customer issues. How to migrate to Scup?
3) I have a SaaS offering. How to integrate it with Scup? (like I can with Slack)
1) This should be very easy. However, in this first version you won't be able to migrate the user history itself. Depending on the channel, it may vary from injecting a little js script on your website to authenticate our social media profiles.
2) This first version probably may not be the best fit for you now. We are very focused on the front office side, communication to the final customer. All internal ticket management system is doable by internal notes, assignments, and rules but you may find yourself in a situation that some specific features may be missing. There is always the option to run Scup Care as the front office and other systems as back office.
3) Integrations are coming very soon. Webhooks and a powerful API will allow you to manage/export events and populate Scup Care with appropriate user context. App directory comes as a next step
Thanks