Ask HN: A Customer Service Support Tool (idea)

Well someone posted a comment asking what would make a great customer support tool (http://news.ycombinator.com/item?id=1500634) and I said a desktop app would be great.

So after a little sketching at the pub on Friday and then a little photoshop work I have created this mock up of my idea:

http://bit.ly/dujjEk

Ideally what I think it should do is be able to remotely monitor services with the ability to turn off and on (restart) them when required. It also plugs into a status area which can be updated by the company along with links to any support tickets that are open.

The task bar icons would change if a new status/message have been added or a service has gone offline.

Thoughts?