Google Fiber shut off customer’s service because she owed 12 cents (arstechnica.com)

what makes this clerical error newsworthy?

Zzz. Second sentence of the article “Google Fiber quickly restored her connection and forgave the 12-cent balance after she called customer service”

(Disclosure: I work for Google, but a 750 word piece about how someone didn't check the email account billing went to isn't really news, I do it all the time.)

> "Google Fiber values our customers, and we have since worked with Ms. Tane to restore her Fiber service"

Sounds like a minor issue that was corrected.