Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE
My brother in law requested I write an app for him, and in return I only asked him to pay the $25 registration fee to open a developer account with google. I was happy to develop the app for him. I am a student and it was great practice.
The problem arrives when he has fraud issues on his card, and so mistakenly issues a chargeback for the google registration fees amidst the confusion and immediately closed his account completely, so there is no possibility of reversing the chargeback.
Well this one little mistake has REALLY made my life difficult, and may in fact result in a lifetime ban from developing android apps, which would be devastating because I am studying Computer Science and Engineering at The Ohio State University and I LOVE to develop apps and code.
Google terminated my developer account, suspended my google payments account (which prevented the purchase of a class textbook I needed), and even deactivated my email account for this. It took me a week to successfully get my payments account and email account back up.
I have filed an appeal for the termination 3 times in the last 3 weeks, all with NO RESPONSE WHATSOEVER. I've attempted to contact Google, with no success. It is impossible to get a hold of anyone who actually deals with developer account reinstatement, and I cannot find ANY resources to determine a way to provide documentation that proves the termination was made in error.
I have done absolutely nothing wrong and yet it is looking like I may be banned from doing something I love for the rest of my life (not to mention having no apps to add to my portfolio).
Somebody please help me resolve this issue, this little mistake (not even my own) has been a complete nightmare, and Google seems to be completely indifferent and utterly unhelpful.
If anybody knows any way to help, please do so! I would be eternally grateful!
44 comments
[ 3.9 ms ] story [ 20.3 ms ] thread1. You can continue writing Android apps. You can (very likely) start distributing apps through the Play Store again just by creating a new account with a new credit card. Create an account as a company instead of an individual, for example.
2. Unless you're very old, distributing apps through the Play Store isn't something you'll be doing "for the rest of your life" regardless. Technologies come and go. Native apps will be replaced by web apps on mobile, just like they were on desktop.
3. You don't need to have apps in the Play Store to have apps in your portfolio.
Provocative. I might agree with you.
Google and apple make a fortune from their app stores. They have a huge incentive to stop this from happening, and the means to do it by restricting the mobile browser. Can you really sell a mobile app today anywhere near as effectively as a native app?
The only reason this works on desktop at all is because IE eventually lost it's monopoly. And only because Google ran what would have been one of the most expensive advertising campaigns in history to get chrome out there. And Microsoft never even had a successful app store to defend.
Google has a web app store already, and makes vastly more money from web ads (including search, where most people would find non-store web apps) than it's app stores, anyway.
I suspect that busting Apple's app store in favor of web apps would be a bigger win for Google than losing Play Store would be a loss.
There should be some impetus for the largest and most profitable corporations to not be /egregiously/ evil.
"Google other revenues consist primarily of revenues and sales from:
• Apps, in-app purchases, and digital content in the Google Play store;
• Hardware;
• Licensing-related revenue; and
• Service fees received for our Google Cloud offerings."
As an aside, the risks section is surprisingly interesting and honest. A recommended read.
[0] https://abc.xyz/investor/pdf/2016_google_annual_report.pdf
As well to be clear, your brother in law closed the credit card entirely and is unable to issue a reverse chargeback? Has he tried calling the issuing back to see if they can issue a reverse chargeback in some way?
And yes, entirely closed and unable to issue a reverse chargeback. As far as I know, he's done all he can with his card account. I'm still trying to get him to contact his bank again, but I think it's a long shot
It used to refer to a business that was owned by someone who wasn't involved in the day to day operations.
But the same class of problems apply to an enormous monopolistic enterprise like Google, where the owner can't pay attention to it's operation in the same way as a traditional business could.
So instead of knowing it's customers, Google does it's best, and accepts a certain 'defect rate.' Those defects end up costing Google money in the long run. Of course, they cost people like us our means of earning a livelihood, and possibly our mortgage etc. But it's not really reasonable to expect a person at google to understand & fix everything Google does.
Google is the only business I have ever worked with which has virtually no customer service or no way to resolve a conflict when they decide to boot you out. Even a behemoth like Microsoft does customer service better. Google doesn't do that, it doesn't even understand what it is for apparently. It's exactly for unusual cases like these. They have the money to hire people, they have billions, they're just don't see the point. Well when it turns out people using their cloud services can't get a hold of a real person in when there is a problem and decide to migrate somewhere else they shouldn't be surprised they failed.
Get one under a company name and open a bank account with a debit card.
I realize it's not ideal but it's a simple workaround that is relatively painless and quick.
So don't depend on them for anything, you don't need a google account to distribute your android app.
The case you are mentioning seems to be AdSense? While you are showing ads from AdWords, it is a bit of a different product and has its own support (email-only it seems).
You know how many people make apps/IAPs and charge back? A lot of people, so they can't go through every single case, ban one person but not another, and have inconsistent policies. Otherwise, the people who get banned see posts from people who CBed and didn't get banned, and they wave the exceptions in the face of Google. You're basically asking for a workaround to a fraud-related shutdown.
Once you issue a chargeback on a merchant, it's like pissing in their bed or cheating with a girlfriend: you can apologize and never do it again, but it breaks the trust, sometimes irrevocably. They don't owe you shit, as they already paid the bank $25 and Visa/MC about $8 per chargeback.
Even if you paid them back, they have no idea if you'll continue to pay back the CB fees with stolen cards until you either give up, or make enough IAP money to run off.
SFYL