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At first, I was repulsed by the lack of empathy from Mark Zuckerberg. But now I wonder if it would have been better for him to put on an act of feigned sorrow and solidarity, or if that would have made it even more disgusting.
I do agree, as I think in his own way, he generally cares about people and has grandiose visions about what would solve the social ills of the world. That being said, he's also not perfect, and generally puts business before a lot of things, but I think for him he justifies it as a means to an end.

Seriously though, he should hire a real person that can tap him on the shoulder before he does stuff like this and tell him "hey, you're probably going to get a little flack for that." Like you said though, at least he didn't go down and throw really good, soft paper towels at people.