We did post this to HN once before, but since then we've considerably improved both the product and the pricing. We're dying to hear what you all think of us!
When looking at the homepage, it's not clear to me what kind of chat you have in mind. (I haven't used Airbnb's or LinkedIn's chats.)
Is it for example:
- Embedded comments like chat? Like Disqus, but chat instead.
- Or one of those small pop up chats one can use, to talk with a company's support people?
- Or maybe some more forum like stuff, where each forum topic is a chat?
Seems the last alternative ( ~= forum with chat topics) is what you're doing? Maybe if the images on the homepage was real screenshots, it'd be easier to understand (without looking at the demo).
About this: "integrate two-way chat" — what is two way chat? Is there one way chat too? The person one talks with, then never replies?
About this: "Everything you want" — hmm I think I don't know what i want or need. "Everything you want" doesn't mean much to me.
I'm a bit confused about what is your main product: is it the chat you're showing in the demo, or the popup chat dialog I can use to send messages to you ... or both? And do they integrate with each other somehow.
Ok I scroll down on the homepage ...
This: "First, set up a dedicated page for your user's message inbox" — would I create one page for all users? Or maybe one per user? Hmm. I suppose it's the same for all users, and some session cookie determines what will be visible? Then change from "user's" to "users'".
This: "there needs to be a trigger where people can initiate a chat with someone" sounds very technical. What about "Add a start-chatting button" instead?
Hmm to me €49/month, and keeping data only 14 days, seems expensive.
In the demo: I'm a bit confused about if the left list, with topics, lists topics — or if it lists people? There's "Alice (you)" and someone else's name, but also topics that doesn't seem to be someone's name. Maybe have two lists: one for direct messages, one for other topics anyone can join? Or how does it work.
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I hope this feedback will be useful to you. If you want more feedback from other people, feel free to submit your website to Usability Testing Exchange, https://usability.testing.exchange (I'm developing it).
The first. TalkJS does not currently have a native mobile version, but has been designed to work great on mobile as well, be it mobile browsers, Webviews or cordova.
is the price providing a service or access to a widget. i would imagine I would want to chat with my clients, so just need a widget and backend for user/convo tracking.
11 comments
[ 4.9 ms ] story [ 39.8 ms ] threadWe did post this to HN once before, but since then we've considerably improved both the product and the pricing. We're dying to hear what you all think of us!
When looking at the homepage, it's not clear to me what kind of chat you have in mind. (I haven't used Airbnb's or LinkedIn's chats.)
Is it for example:
- Embedded comments like chat? Like Disqus, but chat instead.
- Or one of those small pop up chats one can use, to talk with a company's support people?
- Or maybe some more forum like stuff, where each forum topic is a chat?
Seems the last alternative ( ~= forum with chat topics) is what you're doing? Maybe if the images on the homepage was real screenshots, it'd be easier to understand (without looking at the demo).
About this: "integrate two-way chat" — what is two way chat? Is there one way chat too? The person one talks with, then never replies?
About this: "Everything you want" — hmm I think I don't know what i want or need. "Everything you want" doesn't mean much to me.
I'm a bit confused about what is your main product: is it the chat you're showing in the demo, or the popup chat dialog I can use to send messages to you ... or both? And do they integrate with each other somehow.
Ok I scroll down on the homepage ...
This: "First, set up a dedicated page for your user's message inbox" — would I create one page for all users? Or maybe one per user? Hmm. I suppose it's the same for all users, and some session cookie determines what will be visible? Then change from "user's" to "users'".
This: "there needs to be a trigger where people can initiate a chat with someone" sounds very technical. What about "Add a start-chatting button" instead?
Hmm to me €49/month, and keeping data only 14 days, seems expensive.
In the demo: I'm a bit confused about if the left list, with topics, lists topics — or if it lists people? There's "Alice (you)" and someone else's name, but also topics that doesn't seem to be someone's name. Maybe have two lists: one for direct messages, one for other topics anyone can join? Or how does it work.
---
I hope this feedback will be useful to you. If you want more feedback from other people, feel free to submit your website to Usability Testing Exchange, https://usability.testing.exchange (I'm developing it).