Ask HN: How to force customers to be more efficient
Hi all,
I work with a customer's engineer (subject matter expert) that is responsible for reviewing some outputs from my tools. Specifically a video. Specifically dozens of videos a day.
I sync all the videos to dropbox. He views the videos manually through the dropbox web video player. This is painfully slow and lacks fine grain control.
It would be much more efficient if he synced the folder, but i can't seem to convince him that the minor overhead of keeping the folder in sync would drastically out weight the hourly annoyance he gets from viewing through the web interface.
Any feedback on how to actually convince him to make this change?
Thanks
4 comments
[ 15.2 ms ] story [ 414 ms ] threadWhy do you care about him working more efficiently, anyway?
I care because any in-efficiency just drives me crazy and we would be more productive($$$) as a whole if he was more productive.
It's quite simple: there's no web player to click, so he's bound to download files to his workstation.
> I care because any in-efficiency just drives me crazy [...]
That's what I thought. Give up, you won't gain much from making him faster, and the world is full of people who don't give a damn about their efficiency.
Assume its the better player + there are plenty of tools to ease uploading.
Also he likes leaving nasty comments theres no better place!