Ask HN: What are the most hands off SAAS products?

I've been involved in SAAS businesses that were incredibly "hands on", "high touch", or whatever you want to call it. The customers, for whatever reason, always found a way make things more complicated -- and so customer support was heavily bogged down as all sorts of tickets were initiated.

On the other hand, I've also seen first hand some products were incredibly hands off. Support tickets were relatively infrequent.

Just curious what other people's experiences have been?