Ask HN: Why are there still recruiters?

52 points by meri_dian ↗ HN
Not only this, but why has the recruiting profession exploded with the growth of the internet?

You would think that recruiting would have been made obsolete by a system where anyone can browse for jobs and apply from anywhere provided they have an internet connection.

Is there some underlying economic reasoning that explains why the middlemen persist?

43 comments

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The internet makes recruiters more valuable because it allows more people to apply. Filtering is the value add.
Think of them as FaaS - filtering as a service.

If you post an ad for a software dev position, you're going to get dozens to thousands of applications, and most of them won't even be close to what you're looking for.

Recruiters aren't perfect, but many of them are quite good. And from the perspective of a hiring manager, having a recruiter find you candidates is much less time consuming than posting an ad and then trying to read through and filter the applications that come in.

Recruiters are there because they are useful. Yes, not all recruiters are scum and low life bottom feeders that we love to hate.

To answer your question, systems are just systems. They can never replace the human element which is required when dealing with people. Hiring is a friggin tough job and I can totally see the value of "good" recruiters now that I have been looking to hire people even though I am too small to hire recruiters yet.

Good recruiters can do the initial "human" filtering of connecting the hiring team/manager with better candidates. Online Systems cannot yet do that. Most online systems can be rigged with Bullshit Resumes and there is no way to tell unless you talk to the candidate. Good recruiters can separate the wheat from chaff before it gets to the hiring manager.

Not had any use for recruiters at all. Neither have my Engineering progeny. Sure they contact us all the time, but have yet to produce anything of value. I imagine they can; I see they continue to be paid. But as experienced Engineers, we get only bottom-feeding job spam from them.
Well you're not their customer, you're the product. The hiring manager is the customer.
That is actually very well put and immediately explains why the job seekers will always tend to attach negative connotation to recruiters.
I hear you. The issue is that those "Recruiters" who just spam you are not the ones I am talking about. I actually have worked with recruiters who are well connected in the industry and hire only for positions that are a good fit for the candidate. I have found at least 3 jobs in my past using those "good" recruiters. So I know that they work but are very hard to find. Needle in a Haystack.
How do we find good recruiters? I've worked with a few recruiters but never left with a good impression.
I had extremely positive experiences with Triplebyte, FWIW.
I totally agree that systems are just systems and good recruiters can be really helpful.

The problem is that there are way more bad/spam recruiters. And those are what people most complained about. I often receive emails that really has nothing that matched my background (e.g. received an job description that required 10 yrs experience when I was fresh out of college)

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Filtering is the main reason. I've experienced this twice especially. The first is that I'm an embedded software developer, and quite often devs don't know what that is so they'll just send blindly off an application without reading the description.

The second was when we were looking for an EE graduate and specified that applicants must have an engineering degree. We got hundreds of graduates with every kind of degree under the sun who were just blanket sending their CV to every listing with the word "graduate" in the title. With that many CVs we had no choice but to use a recruiter to sort through everything.

I was in EE switched to CSE. You blow up one fake city on a test and everyone gets all huffy....Now I just say ahh they'll fix it in QA...the prototype works....lol...not really but... it makes a good stereotype.
tboyd47 hit the nail on the head - filtering is the value add. Recruiters are expensive though. And as codegeek says, hiring is tough. I work at untapt and our AI ensures that we send hiring managers quality not quantity - dramatically streamlining the process for a fraction of the cost of a traditional recruiter. For niche roles (specific skill sets, senior positions) I envision recruiters will continue to play an important role. But for the masses, platforms like ours will become more and more prevalent.
I am a recruiter (albeit for salespeople), and I think there are a few big value points that we provide, when we do our jobs right.

1: Filtering. The downside of the internet making it easy to apply for jobs is that the candidates that do apply, don't tend to be the candidates you want. If you put a job up on Monster / Indeed etc, you're going to get a lot of candidates who aren't remotely qualified for what you're looking for. There's a lot of sifting that needs to happen. If you're a hiring manager you don't want to spend 20 hours initially qualifying and disqualifying candidates, when you can spend 2-3 hours talking to the most qualified people.

2: Talent attraction. A good recruiter finds out what someone wants in their career and then matches them with an opportunity. This sort of discovery doesn't happen that well on the internet.

3: Candidate pipeline management: A lot of companies have stupid complicated interview processes and end up losing a lot of talent that way. If you aren't Google, you can't put people through that sort of thing (and even Google lose a lot of candidates like that).

By and large HN doesn't understand sales particularly well. Selling companies things for $XX,XXX - $XXX,XXX is that you aren't doing the greasy used car / insurance sell. A lot of enterprise is project management with multiple stakeholders. Permanent recruiting is a similar situation.

This. I've stopped applying to companies directly because it takes too much of my time and the response rate is too low. With a recruiter I'm pretty much guaranteed at least the first round of interviews with just a 15 minute phone call.

I imagine it's gotten to that point for a lot of job seekers.

Yep exactly. Apply online and you fall into a black hole of no reply. A big part of my value prop for candidates is we collapse the client interview side into two steps (occasionally 3), and our value prop for clients is we only send them 3-4 good candidates to talk to.
Maybe if you can find a good one, but I've given up on them. Frankly, most (for candidate and company) are horrible and should've been fired years ago.

One exception to my experiences was a guy working internally at Google in Switzerland that I had contact with, who hands down was great.

I was suddenly out of a job last year and a recruiter who cold called me had me in front of a hiring manager 48 hours later (who hired me on the spot).

Very satisfied with my recruiter, worth their weight in gold. I bought them a very nice bottle of wine to return the favor.

Reading these comments has made me feel very stupid for treating recruiter messages like spam. Better late than never! I have been off the job market for almost a decade and things appear to have changed a lot.

Do you have any advice for working with recruiters, beyond basically doing the opposite of what I have been doing?

Some of them are definitely spammy. If they are vague about the job I pass or if they don't seem very knowledgeable and clearly haven't read my resume I pass.

Recruiters that specialize in your area are better. I've found linked-in recruiters to be better than job board recruiters. Just put some in demand skills on your profile and they will come to you.

I should also mention this probably works better if you already have a job and some experience and isn't so great if you are just starting or switching fields.

A bit oblique but don't lose sight of a really well done LI Profile. I admit this is self-serving since I run a firm editing resumes, performing LI Profile enhancement and interview coaching in Shanghai, China. I am not selling here. However, I have had numerous clients with de-minimus LIPs and a bit stuck in their careers. They hired me to spruce theirs to "all-star" status. After turning on the "want to hear from interested parties setting", reaching out to old colleagues for referrals and building a broader network, they started hearing from HHers and HR who they would not have otherwise. And some found new work within the month.

It does work if you pull all the levers. You can CERTAINLY do your own LIP if you are willing to put the time in and have an acute eye for detail. It is an excellent investment to get it presentable.

I think it is valuable to keep a decent profile before you need/want to use it. That is if you hope to use it in the future.
I agree with the values you mention they are "supposed" to provide. But in reality Filtering, I dont think they do it correctly. At least in Technology.

See technology nowadays it's a lot about buzzwords, and usually recruiters just look for keywords inside resumes. If you dont have one of those keywords, you're off the hook.

Technology hiring, could have another layer of analysis. For example every developer knows that if you've been doing mysql, and php, and web development. You probably can manage a CMS like Drupal or Wordpress. A recruiter would dismiss you for not having one of those in your resume.

Maybe this is good. Maybe not, my point is, job hiring is not only plain resume reading, and they usually dont go beyond that.

That's fair from what I've seen in technical hiring (as mentioned, I only do sales recruitment). A lot of the big outfits hire kids straight out of school who don't understand the difference between C# and Javascript or the difference between front-end or server-side development. A lot of the issues with recruiters stem from the fact that recruiting companies (ironically) don't hire all that well.
Most companies understandably don't like publishing a salary so the recruiter acts a filter on both sides.

I'm a hiring manager and having a firehose of applicants would fill me with dread. My company has tried various "hacker" recruitment sites and they are all terrible - in terms of candidates and the supposed tests they use to rank applicants.

Recruiters are expensive but so is my time, they are very much a necessary evil for the foreseeable future.

I agree with you only for places like Silicon Valley. It can totally be automated. You'd hear the exact same speech if you were to apply at 5 different companies at the same time. You would go through the exact same process, you would be treated exactly like any other candidate, forget about customized experience, your past projects are completely obsolete here it's all about the pen, a whiteboard and a lot of repetitive immature college-like questions. So, simply replace the name of the company, rinse and repeat.

On top of that, from my linkedin I see the same recruiters moving around from one company to another every 1-2 years. You may find yourself talking to the same recruiter from company A now that you're applying at company B.

I don't know outside of SV if recruiters sound like a broken record too...

Recruiters offer a lot of value outside tech hiring. For instance my wife is a doctor, and both employers & employees in medicine aren't as active on LinkedIn as techies are. Recruiters do the hard job of matching the two
> Is there some underlying economic reasoning that explains why the middlemen persist?

Laws of Supply & Demand intersect with basic human needs and wants. Good Talent is in short supply, always.

Good Talent craves purpose, significance, meaning, growth, certainty, variety, contribution, love, and respect.

Until Skynet can start engineering that match between employers and Good Talent -- recruiters are safe.

To answer your last question - they persist because they can make money.

I understand that recruiters who work directly for the hiring manager/firm provide value by filtering candidates. Unfortunately, jobs often get posted to multiple job sites by multiple secondary recruiters, exacerbating the need for filtering. Candidates can waste time dealing with multiple recruiters for what they think are different positions, only to learn that they are the same spot.

The industry could streamline this problem - and make the experience better for candidates - by eliminating paid referrals from secondary recruiters.

As a candidate, the first question to ask a recruiter is: Are you a direct vendor/working directly with the client ? If the answer is No, I don't deal with them anymore. I only want direct vendors i.e. no extra layers.
Development Manager here. I will tell you exactly why. It is a LOT of work to find people. I'm not shy in the community either. I go to user groups and job fairs. I have always been the "You find people by pounding the pavement" sort of person, but it takes an immense amount of time. Between all my other responsibilities, it just becomes too difficult to manage at times. I try to get people without using them, because they are extremely expensive, but it probably frees up another 10 hours a week of my time that I can spend on other things that are as equally (or more) important.

This is on top of the fact that it is emotionally draining. Every person you talk to as a manager that you try and get to work for you is a sales pitch. To get people that you really want, you need to be engaged and energetic and positive about the workplace, even if you feel down. On top of this, reading resume after resume is actually draining. There are many, many that are poorly written, and you have to slog through them, because 1. you want to see if that person really is any good, 2. sometimes you don't have a large enough pool that you can just immediately discount someone. Having someone clear out the first round of all of that saves quite a bit energy.

Yep! One thing I think you find is that your "massive" social network (even if it's 500+ people) isn't big at all when it comes to a hiring pool.
One thing I did at my company recently was ask to see all of our currently employees resumes. One thing really stood.

Some of our best employees had resumes better used for wiping one's own bottom than persuading hiring managers to call them.

This combined with all the wasted interviews on people with stellar resumes, and I decided to do a short 10-15 min interview with everyone.

That's the problem. Anyone can apply for a job from anywhere. I find recruiters extremely valuable and I have about 10 companies that I work with regularly.

For context, I keep a spreadsheet everytime I look for a job, so any stats below are accurate.

1. My resume never goes into a black hole. I always know the status of my resume.

2. I always know the salary they are willing to pay before I start the process.

3. Recruiters generally get me to the top of the pile because I have a a track record of doing well in interviews with them.

4. I know more about the interviewing process because they debrief candidates after their interviews so they can warn me what to look out for.

5. I know what technologies are a must have and what technologies are a nice to have.

Recently, I've seen both sides of the coin from the same recruiter. I got my current job from going through him. Now I work with him to hire developers.

So the stats from my last job search in 2016 using recruiters. All of this was in a two week span.

jobs applied for: 16

recruiting agencies: 8

phone screens: 11

Hiring suspended/Req Closed: 4

offers: 2

in person interviews: 3

rejections: 1 (I took myself out of the running for all the others)

I would have never had that success rate randomly applying for jobs on a job board.

I had 6 phone screens in one day all with different companies.

Would you mind sharing the contact of some of these recruiters? Or at least pointers on how to find and approach competent recruiters?

Thanks!

Also location (unless the good recruiters are national operations).
I'm based in Atlanta. Check the websites to see other offices that the recruiters have. Also, I'm listing companies. Recruiters come and go but all of the recruiters at a company usual share jobs.

I've met recruiters from all of these companies either for lunch, at their office or at least over video chat.

I also wouldn't trust national recruiters. A good recruiter forms relationships with the company. The one that I went through for my current position is always meeting the hiring managers for lunch, giving us swag etc.

https://prestigestaffing.jobs.net/

http://www.hays.com/index.htm

http://www.chaseprofessionals.com/

http://www.htrjobs.com/

https://www.matrixres.com/

http://www.elev8staffing.com/

http://www.jdc-group.com/

I have no problem with it. Someone wants to be my marketing department? Bring it on.
For me, as a tech worker, I've found recruiters to be extremely convenient. They have found me opportunities I have not otherwise come across and have helped me negotiate for the highest pay. They also can get your foot in the door more so than individually. Whenever I contact a company directly it usually never goes anywhere. Recruiters keep me posted on what the status is throughout the process instead of me wondering if the company even read my email.
I think you're simplifying too much the role of a recruiter.

I've had some very good coffees with recruiters that gave me a lot of insight in the tech industry, some roles that were a match, weren't. They asked a lot of questions about myself and from there could find roles that would match where I wanted to be.

Recently I sent a CV to a company for an open role I saw because I wanted to work in that company. The internal recruiters of this company saw that my CV was a better match for a role that I hadn't seen announced. They sent it to another department / followed through.

Recruiters that only match buzzwords provide very low value but good recruiters can be career changing.

Middleman (or any other occupation) exists while it solves the problem.

In recruiting - it is cleaning and filtering effort that saves lots of time and effort for both parties.

Having said that - there are lots of recruiters acting like spammers.

Most of them are getting zero replies from otherwise perfect potential candidates is because they are missing the most important point when crafting their request.