I actually wrote an improved version... I call it a Promoter Score[1]. Essentially, with the advent of NLP we can actually track who is promoting a product - instead of asking via a survey how well (on a sliding scale) you think the product / service was.
The system I developed removes the guess work. It also let me build my platform:
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[ 4.6 ms ] story [ 17.3 ms ] threadThe system I developed removes the guess work. It also let me build my platform:
Https://projectpiglet.com
[1] https://projectpiglet.com/getting_started#promotional_score_...