Ask HN: Launching a SaaS startup with free plan first?

2 points by omani ↗ HN
Hi everybody,

I am excited to launch my startup soon and I was wondering if it makes sense to give out a free plan so people can test it. A free plan with all features enabled that is.

I am planning to offer three pricing plans and I am thinking of three combinations:

1) free (basic features, with trial period which ends automatically), basic (paid, more features), advanced (paid, even more features)

or like above feature sets: 2) basic (paid), advanced (paid), Pro (or a better name, paid)

or 3) free (free forever, basic/limited features), advanced (paid)

Does it make sense to give out all features on the free plan so people can test it and potentially give feedback and/or report bugs? Is it risky to give away everything in the beginning because I could disappoint the people when the testing period is over and they would have to switch to a paid plan?

Would it make it easier to tell the people upfront that the free plan (with all features activated) will only be there for a period of time until the paid plans are ready for use?

I am very excited and I just can't decide which way to go.

The product is ready and I am lookinging forward to launching soon.

You can find more information about my application at https://github.com/triggerfsio/packages

Please note that nothing is officially launched or ready, yet (in case you want to test something). It will be in the coming weeks hopefully.

2 comments

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...free forever until... isn't really free forever.

why not offer free for development. I would offer a paid plan that has the features completed.

If you plan to charge. Start without free. You will validate more assumptions you making this way right upfront. Getting people to signup to a paid service...is what you need to figure out sooner than later.