Why voicemail systems need to be optimized

1 points by pjy04 ↗ HN
Shouldn't a voicemail say "Sorry [NAME] isn't here. Leave a message.... BEEP"

Not this way: "Sorry the person you have reached at 310-555-5555 is not available at the moment. If you would like to leave a callback number press 1 now. If you would like to leave a message please wait at the end to leave one or press 2... ... ... BEEP"

1 comment

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That's intentional. More minutes wasted by customers results in more money in the pockets of the wireless telecom companies. (Overall.)