I find it funny that you appear to have visited neither site.
Linode pretty clearly uses ColdFusion, and Chunkhost looks to be built on Rails -- look at the source HTML for the 'members login' page for both sites. Linode has lots of 'CFM' and 'CFIDE', and Chunkhost has the telltale 'javascripts/' URLs.
It sounds like he has legit reasons for leaving ChunkHost, but doesn't address how Linode will be better about these problems. (I'm assuming they have an SLA, but he doesn't even say that.)
Thanks for pointing that out. I've been using Linode for about as long as I've been using ChunkHost and the following reflect my experiences with them:
* Feedback: Linode's community support and official support are both very responsive. You won't see any year-old feature requests that haven't been answered. In fact, most (all?) of their employees are active on IRC along with a large group of customers.
* There isn't a SLA at Linode either, but I have only experienced one incident of scheduled maintenance. That maintenance happened to be on Linode's "birthday" and when my VM came back up (seconds later) it had more RAM than it did previously. I also had the option of rebooting my VM itself whenever I wanted.
* Notice for scheduled maintenance: Due to the lack of scheduled maintenance that affects the customers, I can't really speak on this. I seem to recall having more than adequate (5+ days?) notice for the RAM increase, but I can't find the original email to verify that.
Complaints at the hosting low-end always amuse me.
You're paying <$20 a month for a slice of a server and
expect not just a tight SLA but ideally also a personal account manager who jumps when you whistle?
And would you like champagne with your Happy Meal, too?
Thanks for commenting. I'm confused by part of your comment: where did you get the idea I want a personal account manager? Because I'd like to improve my experience with my hosting provider by providing feedback?
Regarding your attitude that if one is paying < $20/month then they don't have a right to complain: The VPS "package" itself is valued (by ChunkHost) at $20/month. While I happen to be paying less than that, that is irrelevant. The fact is, competition exists within that same price range and they provide better service. I highly recommend you sit in on the first couple weeks of a macroeconomics class to learn all about supply, demand, and elasticity. In particular, you should pay close attention to how substitute products affect one-another's demand curves.
As for a "tight SLA," I'm not sure not wanting to experience downtime three times in a single week qualifies as my SLA needing to be "tight."
Yeah, that's all fine and great. Except that if you're so keen after most uptime and service per dollar then you should have gone with linode, slicehost or any other of the proven options in first place.
You didn't do that. You compared their prices to ChunkHost. You decided against the ~$20 bucks that would have bought you guaranteed performance at linode and for the free beta at ChunkHost. Dare I say you "cheaped out"? Now you complain because in 8 months they haven't managed to catch up with the competition that's 2-3 times longer around.
Eight months ago there were not any reviews about ChunkHost and I wanted to try them out. I think you could s/"cheaped out"/"experimented with a new vendor." Do you not shop around and try new things or did you not buy the iPhone or the Droid because you thought your Motorola Startac was still the only proven option?
And now I've written a review on my experience. I don't understand why you are so offended that I did so, but you're welcome.
I've been a linode customer for about a year now, and I am still staggered at their service quality.
They provide exactly what they say they will. Most other virtualized server providers heavily over-see their service, and expect to make up for it with people paying for idle servers.
Linode's support is amazingly responsive -- it is very much like having a personal account manager at your beck-and-call.
They also know what they're doing. One day, I wanted a feature in the DNS panel that was supported by RFC, but not by their web interface. A day or two later, it was there, and worked flawlessly.
Small disclaimer: I've never used chunkhost, so I can't say anything good or bad about them.
12 comments
[ 3.9 ms ] story [ 42.0 ms ] threadLinode pretty clearly uses ColdFusion, and Chunkhost looks to be built on Rails -- look at the source HTML for the 'members login' page for both sites. Linode has lots of 'CFM' and 'CFIDE', and Chunkhost has the telltale 'javascripts/' URLs.
:/ I would like one rock to put my head under.
Thanks for pointing that out. I've been using Linode for about as long as I've been using ChunkHost and the following reflect my experiences with them:
* Feedback: Linode's community support and official support are both very responsive. You won't see any year-old feature requests that haven't been answered. In fact, most (all?) of their employees are active on IRC along with a large group of customers.
* There isn't a SLA at Linode either, but I have only experienced one incident of scheduled maintenance. That maintenance happened to be on Linode's "birthday" and when my VM came back up (seconds later) it had more RAM than it did previously. I also had the option of rebooting my VM itself whenever I wanted.
* Notice for scheduled maintenance: Due to the lack of scheduled maintenance that affects the customers, I can't really speak on this. I seem to recall having more than adequate (5+ days?) notice for the RAM increase, but I can't find the original email to verify that.
You're paying <$20 a month for a slice of a server and expect not just a tight SLA but ideally also a personal account manager who jumps when you whistle?
And would you like champagne with your Happy Meal, too?
Thanks for commenting. I'm confused by part of your comment: where did you get the idea I want a personal account manager? Because I'd like to improve my experience with my hosting provider by providing feedback?
Regarding your attitude that if one is paying < $20/month then they don't have a right to complain: The VPS "package" itself is valued (by ChunkHost) at $20/month. While I happen to be paying less than that, that is irrelevant. The fact is, competition exists within that same price range and they provide better service. I highly recommend you sit in on the first couple weeks of a macroeconomics class to learn all about supply, demand, and elasticity. In particular, you should pay close attention to how substitute products affect one-another's demand curves.
As for a "tight SLA," I'm not sure not wanting to experience downtime three times in a single week qualifies as my SLA needing to be "tight."
You didn't do that. You compared their prices to ChunkHost. You decided against the ~$20 bucks that would have bought you guaranteed performance at linode and for the free beta at ChunkHost. Dare I say you "cheaped out"? Now you complain because in 8 months they haven't managed to catch up with the competition that's 2-3 times longer around.
And now I've written a review on my experience. I don't understand why you are so offended that I did so, but you're welcome.
I've been a linode customer for about a year now, and I am still staggered at their service quality.
They provide exactly what they say they will. Most other virtualized server providers heavily over-see their service, and expect to make up for it with people paying for idle servers.
Linode's support is amazingly responsive -- it is very much like having a personal account manager at your beck-and-call.
They also know what they're doing. One day, I wanted a feature in the DNS panel that was supported by RFC, but not by their web interface. A day or two later, it was there, and worked flawlessly.
Small disclaimer: I've never used chunkhost, so I can't say anything good or bad about them.