For established companies I was just thinking about the companies that already have some tool at hand for issue tracking. If the small companies that you mentioned haven't started with an issue tracking software, it's the same to me.
I should probably s/startups/companies not using issue trackers/ but that looks... long :-)
As for the SaaS part, it doesn't have to be so. When I was running my own companies I ran all infrastructure locally for security reasons. And there wasn't something that I can just $ sudo apt install some-issue-tracker
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[ 3.3 ms ] story [ 15.7 ms ] threadI should probably s/startups/companies not using issue trackers/ but that looks... long :-)