Need customer support? Put down the phone and log into Twitter (thoughtmetric.io)

An example of where this is definitely true is Comcast: Their phone redirects to regional call centers, you get the bad voice answering system, the cancellation runarounds, the upsells, etc.

Conversations on Twitter with @comcastcares are brief, cordial, and productive. If you have to deal with Comcast, Twitter is the only way to do it.