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Ask HN: What is happening in the food-delivery-as-a-service industry?

15 points by dpflan ↗ HN
I am curious what is happening here: I’ve noticed specialized tablets for food delivery services at restaurants I frequent. There is a tablet for DoorDash, Amazon, UberEats, etc. I can see how a restaurant would use such services, but when I hear that a restaurant just uses it for “advertising” their existence; or the service takes a large cut therefore restaurants have to raise prices in response to participate in the delivery-food "game"; or that staff are overwhelmed by the plethora of services, it makes me think this space is starting to have a negative affect.

2 comments

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markhowe
Assuming the restaurants margin's are large enough to take the hit, delivery service's provide access to a perceived new market - people who wouldn't would have visited the restaurant in person, but would like a delivery.

Since a customer pays the same usual prices (+ a delivery fee), the brand has the same value on their next in-person visit.

The services are cut throat, they push for massive %'s and expect the retailer to push a 'Get delivery through xxx' message. I know of one service with an EPOS integration, they must be waking up to it now their business is proven.

jamrawk24
The business is growing so fast that third part companies are popping up, offering to aggregate all the delivery services onto one ipad + pos integration.

The delivery services are taking in a decent chunk of money on each item, plus the delivery fee. I don't see them going away anytime soon, as less and less millennials/gen z are eating out.