Ask HN: Simple little business - what should I call it?

43 points by AlexMuir ↗ HN
I'm normally OK at this, but I'm struggling here! Anyone got any original ideas?

I deliver empty boxes to people's homes, they fill them up with their unwanted goods (small electricals etc.), I then collect, list and sell everything on eBay and pay them the proceeds (less commission) straight into their Paypal.

I'd eventually like to be able to sell direct on my own site, avoiding ebay.

It ideally needs to be a common TLD as the customers are unlikely to be tech-savvy.

Update: I didn't expect much attention from this so I kept it brief. Here's some more info since people seem interested in the business itself.

I'm not started yet - I just used the present tense for brevity above. I'm going to test the market over the next couple of weeks with a sample dropoff to 100 houses. I founded a student storage business [www.thebigspace.co.uk] 7 years ago and so I've got a good grasp of the logistics of collecting and moving boxes. I also have lots of empty boxes and storage space. Any thoughts on the viability of the business are also welcome...

115 comments

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alexcart.com - it's available, go get it.
lol, cheers. I'm not sure I want the whole thing built around my own name though! And, somewhat unbelievably, a good number of people seem to be able to spell my name wrong.
I'm sure Craig Newmark thought in the same way. It's just that people's names are memorable and given the way you are starting, the personal touch might be valuable. Remember, names can always change...
alexcart is 8 characters, that's pretty good...
If you put your name on it, it forces you to make it work. It puts you on the line. Puts you out in front. Keeps it real. Keeps you from hiding behind branding paraphernalia.
Have you tried wordoid.com? (not as a name, but as a source of names).
www.box-away.com is available.

If you want to avoid the hyphen, you can go with

www.MagicBoxAway.com, or use colored boxes, and go for www.BlueBoxAway.com (or GreenBoxAway, or YellowBoxAway, etc.)

Coloured cardboard boxes cost a surprising amount extra (almost double). BrownBoxAway doesn't have the same ring to it. MagicBoxAway is pretty good though.
Yes, but they look so sleek. Seriously, people will judge the trustworthiness of your company by the appearance of your boxes and the quality of your branding. I don't know the costs of the cardboard boxes you're looking at, but I suspect that the price difference might be worth it. Add a simple logo and you'll be golden. ...I like the 'redboxaway' because the color is the brightest, and because red and box are the same number of letters it leads itself to more logo options. There is a possible name clash with a popular video rental business though.
To give an idea of price for boxes (a random fact, but maybe useful). A double-walled cardboard box measuring 18" x 12" x 12", with a logo and text in one colour, costs around 90p when ordering 1,500 at a time. They are suprisingly expensive. And that's with me collecting from the factory.
90p ~~ $180... For a single box?! I can get them cheaper at Staples, though not in bulk. Who's your supplier?
I like box and away. Anything with auction available?
www.packyes.com www.boxbyme.com www.packadoodle.com www.boxyboxing.com www.boxinthehand.com www.boxmule.com
Some belting ones in there. Well done.
Packadoodle is fun. You'd want to make sure to buy a few likely misspellings.
I really like this one - it's not really fun but I'm not sure it hugely relates to what I'm doing.
clutterbin.com

Think about what you're doing for people and maybe you'll get more ideas.

You're helping people by making it easy to clean up their unwanted clutter and then magically, they get money and peace of mind because they're not surrounded by stuff they don't want :-)

This is the best suggestion so far, as other suggestions (like 'box') are neutral (emotionally), whereas 'clutter' lets the customer know that what you're doing is HELPING them remove things that are negative (emotionally speaking) in their house.

If you added in a positive effect to this (think along the lines of cash4gold), so clutter4cash or something (it has some rhyming to it too, which has been proven to improve recall of product names), then you're onto something. [EDIT: or is that 'cash4clutter'?? I never know which way around the before/after should be!] [EDIT 2: PPS - great idea for a service!]

This is not a serious suggestion, but you could do a play-on-words for "Put your junk in my trunk"...
It's UK based. Both 'junk' and 'trunk' are rarely used words in the UK.
Yeah, put your junk in my trunk would be a very sensible name here, and wouldn't raise any eyebrows at all! I guess junk is tits?
>put your junk in my trunk would be a very sensible name here

Was that irony? Sounds like a euphemism for anal sex to me (UK).

I don't love this to be honest. I don't want to be seen as an alternative to the bin - if it's ready for the bin I'm not going to be able to sell it. I want people to feel comfortable putting an old laptop in there, perhaps a 19" TFT screen etc. For me clutter and bin are two negative words.
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Start with a benefit you provide for your users. That would be 'cash' or 'hassle free' or 'clutter ridance' or so. Then combine a benefit with a quality that sets your business apart from alternatives. That would something like 'easy' because it's easier than ebay and so on.

cash-out-easy.co.uk easy-out-cash.co.uk

Yeah I was thinking the same thing. Maybe it's good for people looking to get rid of clutter, but what person is going to want to go and buy some clutter?
Many, many people. The old phrase "One man's trash is another man's treasure" really does apply. Check the craigslist "FREE" section or look at something like freecycle to get an idea of people jumping on the chance to own something someone else will toss in the trash. Granted, those are free exchanges, but it's not that large of a leap to see people paying for things as well.
I agree, but if you're trying to get someone to buy something from you, you don't tell them to take a look at some clutter.

freecycle sounds happy, the products are free, you're doing good by recycling. clutterbin sounds like a bunch of clutter thrown randomly in to a bin that you have to wade through.

Agreed. I submitted an alternative initially with this exact idea as an introduction, but I deleted it to let my submission read more easily.
I think "clutterbox" sounds better (perhaps because of its similarity to "chatterbox") and has better associations (perhaps it's a UK/US thing, but to me "bin" strongly suggests throwing stuff away permanently, which suggests a mere disposal service). In the UK there seem to be a company called Clutterbox (providing resources for primary-school teachers) and a product of the same name (a garden shed!), whereas Clutterbin seems not to be in commercial use anywhere.
cash4box.com
box2cash.com
Sounds dangerously close to casino spam to me.
Not sure I follow you, can you elaborate?
The word "cash" is the most descriptive word ("box" is a rather generic term) in those names. Apart from that, the names sound completely generic. They remind me of get-rich-quick schemes and of shady online casinos, which are all purely about putting money somewhere.

Your business idea, as I understand it, is mostly about people getting rid of unused stuff, and paid for it, but without freezing their feet off in a fleamarket. I'd rather focus on that positive experience, because that is something online casinos don't have.

Desiderata. Desiradata.
FromYourDoor.com (a play on "to your door")

ByeByeBox.net (unfortunately .com is taken, but it's only parked)

I like ByeByeBox. FromYourDoor would be a great one for a taxi company.
How about richrubbish.com?
I upvoted my favorite TLD on the page (clutterbin.com)

However, I'm curious about your business model.

1. How much revenue are you bringing in?

2. What is the commission structure like?

3. How many customers do you have?

4. Where is your business located (generally, of course)?

5. Does this business model scale well?

Thanks in advance, I know I'm prying but it seems very interesting. I've chatted with a friend of mine who tried the 'eBay drop-off center' business but it was difficult because people would drop off their junk and it took a lot of time to sort, research, post, and ship the items. If you've discovered a better way of making money from this process, I'd love to hear more about it.

I'm not started yet - I just used the present tense for brevity above. I'm going to test the market over the next couple of weeks with a sample dropoff. I founded a student storage business [http://www.thebigspace.co.uk] 7 years ago and so I've got a good grasp of the logistics of collecting and moving boxes. I also have lots of empty boxes.

1. Zero so far.

2. I'm going to start at 15% after selling costs (ebay fees and shipping)

3. I'll start by dropping boxes to 100 houses and see what I get back - if it works at that scale then I think it should scale up.

4. UK.

5. I hope so. I suspect it will because I can bulk up similar things and then ship them to the markets where they'll sell well. Eg. Old phones still fetch good money in Africa. XBox and Playstation games sell well in Eastern Europe. Likewise, DVDs are still in demand.

I think the advantage over the dropshop model is:

1. Much more appealing for householders: I've got loads of stuff that just depreciating year by year. By the time I've found a box, boxed it up, found a dropshop, driven it there, and filled in the forms I could have sold it myself. This way you just pick the box up at your front door, walk round the house and fill it, write your email address on the box, and leave it back at the door.

2. Scalability: I can do this nationally by shipping inbound boxes for $7.50. I can also use a rep system, whereby local people (think Avon ladies) take on their area on a part time basis.

3. Low overhead: No premises. Centralised facility for sorting through things - ideally with the facility to simply enter a model number and condition for common items to generate a standard listing, without the need to write anything or photograph things.

Drop me an email if you want - me@alexmuir.com

This sounds partly similar to businesses who clear out deceased people's houses. Perhaps you can learn from them?
Those boys are all about the old furniture. They want real wood and the odd china figurine - they're also very old school. But it's an interesting business - I'd be up for house clearances too.
In the U.S. estate sale providers make a killing and have first dibs on gold, silver and other precious, historical items.
Thanks for the thorough responses.

With regard to advantages on the dropshop model:

1. I agree that it's more appealing for householders. Especially if you can get some traction with stay-at-home moms or dads. I suggest some advertising with the popular 'mommy blogs'.

2. I think scalability is going to be the largest hurdle. You will have to be selective on what you will take or people will just give you trash. Often times people would rather donate it than deal with selling it on eBay. I volunteer at a local thrift store and have seen this first hand. Try to figure out what's the very least that a box needs to sell for to make it worth your while. The rep idea is a good one: college or high school students would be perfect for this and would work for minimum wage, where as 'Avon ladies' would actually be looking to meet a higher standard of living.

3. Your overhead isn't going to be renting a warehouse (that would be a great problem to have) but the shipping and handling costs. I think streamlining the sorting and research part of your operation will be crucial.

Best of luck! You should start a blog for this project. I'm always very curious to read about people's ideas and the actual execution steps. Even if it doesn't work out as expected, it will be a great learning process and could help someone else in your shoes.

Take 30%. Seriously.
At least, if not more.
And, put a minimum on it. They pay you $10 per box (for example) up front, and when it sells you pay back the difference.

You don't want to get burned by people giving you junk that won't sell for anything.

Reminds me of cash4gold. I think a better business model would be to pay them directly for the box. The drawback is that you have to become good at evaluating the market value of what's inside the boxes.
You could probably just pay them a standard amount for their "junk". Most people have no idea of the value of things that they are trying to get rid of.
>Most people have no idea of the value of things that they are trying to get rid of.

Until they check ebay before getting rid of it.

"You don't even need to check how much it's worth just $NAME.com and you're done!"

(suggestion in the mail).

It's a trust issue. This way, our interests are aligned, and people aren't going to think 'Hey, this might be worth something - I'll hang onto it'. I'm going to get the best price for their stuff, and they can see it. Cash4gold pay as little as they can get away with - I don't want to be 'exposed' in the scams section of the paper.
Cash4gold is not a scam and they make a shit load of money.

The trust issue in my opinion will lie in you walking away with people's stuff with no real incentive in getting the best price out of it since every sale is profit for you. Also, what will you do when an item doesn't sell after some time? Do you ship it back to its owner?

Just think carefully about your business model because profit-sharing might not be the best way to go.

Cash4Gold is a terrible investment. you can nearly always get a better price at your local pawn broker (or hell, eBay.) They may not technically be a scam, but they are still perceived as such and have a terrible reputation amongst customers.
Cash4gold is a scam in the sense that they prey on uninformed people, and make it difficult to get items you do not wish to sell back.
I'm with Arrington on this.

"Making obscene profits may make you jealous, but it isn’t evil. There’s a reason so many people are using the Cash4Gold service – it’s easy and convenient. They don’t make promises on their website that they don’t keep, and they aren’t tricking or scamming people. They are simply buying low and selling high, and that’s capitalism at its finest."[1]

[1] http://techcrunch.com/2009/10/04/there-is-a-difference-betwe....

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ThrowAwayRecycler.com sounds like a good one. If you dont like it you can also try CashForYourJunk.com but some people might get the wrong idea.
According to nxdom these .coms are available: ridya, selldr, payrid, clutterz, easyrids.
I really like this idea. I'm curious on how you avoid the scenario of people thinking you're underselling how much you made on eBay? Or do you not see that as an issue because it's really unwanted stuff anyway, so any money made is a profit? That and you could potentially link them to the auction listing(s) for their items to see the progress.

Maybe have policies that all auctions are $1 starts with no reserve and they get what they get?

That's the plan - we'll link their boxes with ebay listings so they can follow it themselves if they want. It's totally transparent.
byebuybox.com and buybyebox.com are available.
simplelittlebusiness.com
I have the URL usedly.com that I would be willing to donate...
Cheers - very good of you. For now I'm going to just work on the fundamentals before going for a permanent brand. It's easy to get tied down on a name, but if I can't make it profitable it's not going anywhere.