Ask HN: What do you use as customer service?
Intercom or zendesk or something else?
I want these tools to pull in customer info on demand and log the activity...so that the customer service reps do not request unessirely the info on customers.
I want these tools to pull in customer info on demand and log the activity...so that the customer service reps do not request unessirely the info on customers.
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[ 237 ms ] story [ 1674 ms ] threadZendesk is an absolute disaster as far as chat is concerned (from an user point of view).
Every time I have to request support from an app and I see it's Zendesk I either give up or find another way or mentally prepare myself for the painful waste of time that is ahead.
I'm sure it's great for the bean-counters' numbers (since less people actually request support because of how bad it is) but it sucks if you actually care about your users.