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Other than removing the tweet, which they didn't do, what could they have done?

The strain it would out on Twitter and law enforcement investigating every single tweet that contains violence would be too much.

This.

Twitter is a communications service, not the police.

You're right, but it's easy to see how they've blurred the line by taking action to ban some high profile individuals from their platform.
What line has been blurred? As a private platform, Twitter has always had the right to ban anyone from their platform for any reason. Doing so isn't acting as an agent of the state or using the state's monopoly on force, even when they're compelled to do so by the law.
This is part of society.

The police are an organization meant to "serve & protect."

Yeah, I don't understand how social networks are at fault here, there's law enforcement that should take care of that...
You can have rules and kick people off.
I don't understand the media.

I think it's easy to make Twitter the bad guy, censor and you get called out for it, allow free speech and they become responsible for people's actions.

The polarity increase between "us" and "them" and especially the political animosity between parties is the catalyst for this kind of radicalism. It no longer feels like American first, politics second.

Are we able to detect sarcasm using artificial intelligence yet? Because until that's possible, the credibility of a threat is going to be the job of law enforcement and not Twitter.

Death threats from the MAGA bombing suspect, isn't sarcasm.