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Ask HN: When you have production issues, what chat application do you use?

3 points by HackyGeeky ↗ HN
Want to know what fellow HN'ers use -

1.) When you have a production issue going on ( and if you ever do production support), what chat application do you use ?

2.) Do you wish there was a better application than the one you already use ?

3.) If you do, does it have capability to put attachments, etc. inside it and store the timeline for post mortem ?

<p>I've not found one, which is stable, can be used internally(security concerns) and has the above. I'll start building one if I don't find one. One last check before I dive in.

Please let me know if you have any inputs.

8 comments

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ojilles
1) Usually use Skype.

2) Yes -- chat-wise Skype is absolutely fine though

3) I would love the ability to have longer term centralized storage of the chats with a decent search engine and the ability to have scripts post stuff as well.

As far as I can tell the best alternative is setting up an IRC service: it'll run within your corporate environment if you must, easy to integrate deployment scripts into (&c) and there is a lot of archiving/search apps already.