Ask HN: What happened to Pinboard?

104 points by tionsam ↗ HN
Over the last year or so, pinboard.in's paid archiving service has become increasingly sporadic. The process used to be nearly instant, but bookmarks are crawled maybe once a month now and frequently fail to archive correctly or are skipped completely.

From Pinboard's Twitter mentions, I can see I'm not the only one who has been trying to contact Maciej for several months without success. A lot of former delicious users are also desperate to get an export of their data, which is still unavailable over a year and a half after Pinboard purchased and shut down the site.

Overall, it's left a pretty bad taste in my mouth. I decided in September to leave the service, but emailing is the only way to request a full download of archived bookmarks. I'd also like to get a refund on the next four years of my archival subscription - I paid for five years in advance because I was so happy with the site before now.

I know Maciej reads HN, and there seem to be a number of Pinboard users here (it's still mentioned just about anytime somebody posts about bookmarking). Has anybody else had any luck getting a refund and a copy of their data? What are the best Pinboard replacements, self-hosted or otherwise?

43 comments

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It's for this reason that I've come to view tech products as propositions for relations, and I've come to view the health or characteristics of the company as part of the value of its offering.

I've had good performance and uptime with Pinboard, but there have been a few moments that caused me to look outward for other options, but there I found that nobody else really focused on privacy the same way.

Until the last year or so, I really felt like Pinboard was a model for how an online service should be run. Maciej's strong advocacy for privacy and ethical business models are the reason I was comfortable paying for another five years of archiving upfront - I made my account in 2011 and until now had never seen a reason to jump ship.

Nowadays, though, self-hosting is much more workable than it used to be and I feel more confident that I can manage my own data safely... or maybe I've just realized I'm not confident that anybody else can.

Sad to watch such a great system lose focus...
Pinboard also lost its Safari extension with no replacement in sight. The official Chrome extension also stopped working, but there are 3rd party Chrome extensions that work.

He never answered when I contacted him for pinboard support, leaving a very bad taste in my mouth.

Maciej seems to be more interested in discussing politics on Twitter rather than fixing his service, therefore I plan to leave his service once I find a good alternative.

I've been using the bookmarklet to pin bookmarks all along. No memory/CPU footprints like the extension and it's still working.
Thanks for the suggestion. Yes, it works for adding single items (although it's not as convenient for me, as I don't have the favorites bar visible), but there's still no way to save all pages in a tab set. I used this feature a lot with the old extension.
I signed up a month ago to the annual plan for easy mobile bookmarking via Pindroid. So far so good, but I haven't upgraded to the archiving service yet.

If I was to take a total guess I would say the archiving service might be getting abused for mass data scraping, and the archive servers are buckling under load. Scraping can use a fair amount of server resources.

Nah. It’s always been like that, witness the amount of “oops, the API fell over two days ago, i just restarted it” twitter posts over the years. It’s always been a pretty haphazard operation, but Maciej used to pay attention. Now it really looks like his primary activity is political organising and he’s lost any interest in maintaining the site.
This is an odd coincidence, I just received an email today from one of my users (I run a Pinboard "competitor", https://historio.us) that mentioned the same problems, namely emails having gone without response and an inability to get their data out.

I'm afraid I can't answer your first question, but I can answer your second one. historious has been around since 2009 and, while I don't give it amazing amounts of love, it works well enough that I use it myself. I am currently trying to modernize it a bit, but I don't have an ETA or roadmap on that. However, I think it's worth giving it a shot.

I loved your service when it was released. It does need a little modernization and I'm looking forward to when you get there!

The feature I miss most from pinboard is tag suggestions in the extension/bookmarklet, and perhaps a little popup that gives you a chance to change the title/description.

Thanks! You can already do that, there's an option in both the extension and the bookmarklet.
Luckily pinboard has worked fine for me (I don't use the archiving sites feature though). I would be lost if it did go away.
From the FAQ of pinboard.in (http://pinboard.in/faq/#anxieties):

> What happens if the guy who runs Pinboard gets hit by a bus?

> The bus is likely to be fine. They don't go very fast and are designed with passenger safety in mind.

I cancelled my subscription last year after similar problems with full text search.

I did get a download of my data, albeit it took a while, after requesting it from my settings page.

I've never had a reply to any of my emails to him. Alhough I did eventually get a reply on twitter, which said "Sorry for the terrible support" But then I heard nothing more, and got no replies to further emails either.

I think he's too busy being a celebrity. And it's a shame because he was kind of a figure head for independents doing a good job, and I was a bit of an evangelist. Oh well.

Being a celebrity?? I was thinking he must be ill in some way, is he in the news somehow?
He's very active on Twitter, and goes around giving talks about the impact of technology. I'd guess that doesn't stretch to the impact of lousy customer service.
Maciej has been busy using Pinboard to fund political candidacies[1] and opining on character tests for CEOs[2].

I've voted Democrat in every election, this isn't a political thing. I'm embarrassed by his very public lack of self-awareness, and upset for people who trusted him.

[1] https://twitter.com/Pinboard [2] https://twitter.com/Pinboard/status/1050583549164703744

I don’t see the problem with this. It’s their business, and hence their right to do what they want with the funds and time that business allows him.

Besides the service being provided to customers, Maciej owes anyone feeling entitled to more nothing.

I think the problem is that people would rather their bookmarking service be more concerned with operating as a bookmarking service than tweeting about politics. As a paying customer, I am in this very non-partisan boat. I mean the guy can do what he wants, but so can I and I’m looking for alternatives after being a paying pinboard customer for 4 years now. The service seems more and more like abandonedware.
That’s not how businesses work. It’s not how businesses should work. It’s why this business will/has stopped working.
After increasing problems with pinboard, I recently cancelled my subscription and moved to ggather.com. It's been pretty good so far.
What is their business model? It's so hard to find information about them on their site without creating an account.
They charge for the service, although IIRC they do have a free version with limits on number of bookmarks.
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pretty sure he makes money when folks pay him to have the site cache the pages you bookmark in case they go away. Also allows you to search the content of the bookmarked pages, not just the stuff you typed in when bookmarking it.

I don't check how quickly the cached copies are created after bookmarking. All i knows is that they're there when the site has disappeared. He's got about 7.8GB of stuff stored for me and i've been happy with the service.

Sad to read these comments. Like many others, I viewed pinboard as a rare gem of a service that just worked and had the perfect balance of features: minimalist UI, zero bloat, no ads, nice API, sustainable business model.

I've got thousands of carefully-tagged bookmarks in there, and add more every day. I dread the idea of having to switch to another service, and after evaluating several others—haven't found any that come close.

What are people here switching to? Or am I an out of touch old geezer for even thinking that saving bookmarks is a useful thing anymore...

I've been evaluating different services and for now, I'm liking https://larder.io/

It's not perfect, and no archiving yet, but it's in active development

Thanks for recommending Larder. I just moved over from Pinboard. I really like the ability to sync Github starred repos and Stack Overflow favorited questions as bookmarks.
I'm also concerned about pinboard. I have a long-time archiving subscription and just recently extended it for the next 5 years. When my bookmarks didn't archive since October, I mailed support. No reply, but now all bookmarks are archived again. I'm not sure if something got fixed, or I just got lucky.

It's obvious that Maciej has put all his attention into political campaigning over the last year - good on him! But the pinboard blog hasn't been updated since 18 months, and the quality of its minimal-by-design service starts eroding.

I really do hope he can clarify here or on his blog what's the future plan for pinboard. I always liked pinboard being very down to earth with the marketing, but that's no excuse for ignoring the paying customer base.

Helpful to know I am not the only experiencing archiving pains. Most of my bookmarks didn't archive for over a month. About a 1/3 of my archived pages currently result in an internal "Forbidden" error. My support experience since end of October has been no response after sending to 2 email messages and a private twitter message. The rest of the site is so damn useful compared to its competitors that I'm willing to overlook this lack of professionalism. Currently the promises of support on https://pinboard.in/tour/ are misleading: "If you have an idea, or need help, you can bring it up directly with me and be sure of a prompt response." I hope he returns and gives the site some love.
Maciej has been interested in campaigning lately, and I also feel he has neglected Pinboard.

Those archiving blackouts hit me regularly, every few months I sent him an email, he makes it work again (only for a while), and the cycle repeats itself.

I‘m astonished he seems to have no form of monitoring, a canary account or whatever.

I‘m not ready to jump ship, but yes, the service doesn‘t feel so dependable nowadays.

Not using the archive feature of the site so I can't comment on it, but the rest of the site works as it should.

I mainly use it for discovering new content via "popular" tab and my own hacky chrome extension to filter "recent" bookmarks and display those with N number of users who bookmarked the same link.

Sure it could use with some much needed updates to both the site and the api at some point once Maciej saves the American political system eventually.

In the last month or so I'm pretty sure I lost a handful of recent bookmarks. I am in a bit of a pickle, since I have to decide whether to renew in about 3 weeks; at the moment, it's hard to justify the money. It's a shame, I liked everything he was trying to (not) do, but it looks like the last election cycle broke him or something.
I am using raindrop.io and I am pretty happy with it.
I liked that one the most, but development seems to have come to a halt. I've seen complaints about payment renewals etc so I'm not taking the risk.

It does seem like browser bookmarks is the safest bet.

Works great for me and I will continue to support him. The bookmarklet continues to be great as well as the API. Paying customer and will remain until I roll my own solution someday.