HN Explorer

Show HN: MySellerBot – Bot that answers 100s of questions without any training

4 points by ptrenko ↗ HN
Hi all!

MySellerBot is a bot that can be setup with 5 minutes to answer 100s of technical questions about a particular domain. You don't need to type a single training sentence (unlike Dialogflow and the likes)

It has pre-trained models for:

1. Electronics

2. Sports and Outdoors

3. Beauty

4. Health and Personal Care

Demo for Electronics: https://mysellerbot.com/demopage?acc=YiuvVVUVzRgZeBoqbRLIOCK...

Demo for Sports and Outdoors: https://mysellerbot.com/demopage?acc=UPBYLOUkmEAyzxiYhlVjnET...

I decided to build this after a client bailed on a Dialogflow deal. The bot I spent 3 months to setup and provided 1000s of training sentences for, failed to answer some 20 questions it was trained to handle.

MySellerBot instead just takes 5 minutes to answer 100s of questions from any of the above domain. Please offer me your feedback!

10 comments

[ 4.1 ms ] story [ 38.7 ms ] thread
ocdtrekkie
I asked it if the laptop came in blue, and the response was not sensible. :P The previous question, how much RAM it had, was technically answered correctly, though in a phrasing that suggested I had asked a different question, like 'is it enough RAM?'.

Probably my biggest concern with this is that generally I expect known information to just be on the page in question. For example, if I am looking at buying an ASUS VivoBook, the RAM would be listed plainly, and I would not need to ask.

If I needed to ask information not on the page, I would expect a real person to answer with an actual response.

ptrenko
Do you have any recommendations for how to make it seem inanimate like Google Search? Where people ask a question without expectation of a real person answering it.
ocdtrekkie
That's an interesting point. I guess if I ask a question on an Amazon product page, I expect a person who has one to answer it. I kinda expect a chat box on a store site to open a web chat with customer service or sales (even though I know many these days, do not).

What you're trying to do here is replace "open new tab and Google the product", with bringing those results into the store page. And I definitely gleaned the "this looks like a web search result" from the answer in the box, it just felt disjointed as a chat reply, since it wasn't phrased like an answer to my question.

A search box definitely conveys a different expectation, but the problem is people will also then expect full links, which might lead one to a competing place to buy the product.

[deleted]
(comment deleted)
ptrenko
Thanks for your perspective.

Btw there is a 'Customer Service' button. This was put specifically for the case where a question is not answered.

Does it not look like the logical next step for unanswered questions?

atum47
That's very cool. I asked how big is this, on the notebook topic, and it answered it fine.
ptrenko
Thanks a lot!

We currently use this for e-commerce. Do you think using this as an advice bot for blogs is a good idea?

Like a beauty blog could use it to offer beauty tips, suggestions to problem.

Turn a blog into a person essentially.

masonic
All it does in my attempts is to pull random sentences from random reviews on the given product, none of which corresponds to my question.
ptrenko
It answers a question 30% of the time. We need to address how to resolve the issue for 70%