Ask HN: Anyone form Amazon? Can you fix this UI-Gore

1 points by sfilargi 7y ago ↗ HN

I am trying to order some WHEY protein. When I choose the brand I want, on the left I have an option for flavours. If I click on some of these flavours Amazon decides I don't want WHEY anymore, but instead want CASEIN and changes it without notifying me. This is the 3rd time I fall for it and order wrong product without realizing.

Imagine going to Toyota website, choosing Corolla, and then choosing color Red, and the website decides you don't want Corolla anymore but you want Camry!

Tried to bring it up to the attention of support but of course they didn't do anything.

Demonstration video:

https://youtu.be/dDnWspgUw6M

2 comments

[ 1.6 ms ] story [ 19.4 ms ] thread

thinkling 7y ago ↗

Yeah, this is a problem in the catalog, the product database. Some Amazon employee thought that these were variations on the same thing.

I've long wondered why Amazon doesn't have a mechanism for customers to flag problems in listings; seems like there should be a way to have other customers agree or disagree and thus filter what the staff actually need to look at.

sfilargi 7y ago ↗

Yeah. It’s frustrating to be treated like a Cassandra...