Ask HN: How do you handle cancellations?

2 points by leahcim 7y ago ↗ HN

If you own a Saas company or similar product, how do you currently handle cancellations by users?

Do they have to contact you? By email? Phone? Chat? Do you offer a Cancel button?

What best practices have you seen?

1 comment

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Fwiw, law in California requires allowing users to cancel subscriptions via the same medium they used to sign up.