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Imagine trying to call 911 and finding that the one part of your phone that makes it a phone isn't working.

Mistakes happen, but this combined with Fi's notorious drop in support quality over the last few years makes me very glad I cancelled. I'll pay more for a real cell provider if it means fewer (or no) outages.

This is google and they've already blown their chance at four nines in telephony for 2019.

What am I supposed to take away from this? Is this another Google product in writing-on-the-wall non-techincally-canceled-yet mode?

Google Fi used to be great! The last few months had a couple of very bad support experiences and decided to port out. It took about three weeks, but very happy with finally leaving them.