I think this article has some interesting points about tailoring things to your audience, and thinking about who your audience is.
Specifically for Hotmail, I prefer the newer Windows Mail (or whatever they call it this week) version to the old Hotmail, but my mother was completely unable to use the new version.
I guess this is the danger when trying to create a product that is all things to all people... Microsoft's solution seems to be to have two products and pretend they are just one.
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[ 0.21 ms ] story [ 6.2 ms ] threadSpecifically for Hotmail, I prefer the newer Windows Mail (or whatever they call it this week) version to the old Hotmail, but my mother was completely unable to use the new version.
I guess this is the danger when trying to create a product that is all things to all people... Microsoft's solution seems to be to have two products and pretend they are just one.