Ask HN: Is there a way to contact Facebook?

2 points by antihero ↗ HN
I posted a dumb pretend ISIS flag with dildos and now I am banned from a whole lot of things (Instagram, Messenger - I'm supposed to be going to a festival on Saturday and the organisation for that is done via messenger), and there doesn't seem to be any way at all to contact anyone or sort this out. Absolutely ridiculous that company as big as this does not have a phone number.

Actually considering taking the tube and rocking up to their office at this point because this is fucking stupid.

I've submitted my ID several times and received absolutely zero response. This might just be the worst customer service ever.

4 comments

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> This might just be the worst customer service ever.

My understanding is that Facebook has excellent customer service. You're just not a customer.

My first tip: you and your friends should go to the page for FB on LinkedIn and see if you know anyone who works there.

My second tip: don't post ISIS stuff...

It wasn't ISIS stuff, it was mocking ISIS. I can see why an algorithm would flag it, though.
Edit: Hooray, they have reinstated my account.