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Ask HN: How to get feedback from people who signed up but churned?

1 points by diegogoncalves ↗ HN
When someone use my product for a while and I send a message, for a good percentage I get feedback but for people who signed up and didn't use much the product/dropout before even activating I'm having a hard time to get feedback

How can you get feedback from users who are churning? Any creative methods that helped you? I'd love to hear your story about getting feedback

1 comment

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amrrs
There's a thing called Exit Survey that a lot of people use. I've seen it working too. There are some SaaS products that can do that part of marketing automation cycles.