Ask HN: Ever Talked to Google Support?

1 points by dangerface 6y ago ↗ HN

Tried logging into my youtube account today and its asking me for a phone number I don't have. I don't have two factor authentication on, im useing the same computer from the same location correct password answer all the questions.

After verifying I have access to the accounts email address I get this message

> Thanks for confirming that you can access the contact email address you provided. > > Unfortunately Google couldn't verify that [account email] belongs to you.

WTF? The only help their support page offers is "Still can't get in? Consider creating a replacement Google Account." WTF?

I have spent hours searching for a support phone number, email, ticket system some sort of support and have been met with nothing more than LOL JUST SINGUP AGAIN!

3 comments

[ 102 ms ] story [ 77.6 ms ] thread

catacombs 6y ago ↗

Google doesn't have a human support team.

verdverm 6y ago ↗

Depends on which part of Google you are talking too, I have definitely talked to humans there, and also video conferencing.

Paid accounts typically come with the ability to talk to humans.