[–] statictype 15y ago ↗ I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."I guess 37 Signals did just that. [–] pchristensen 15y ago ↗ Sounds like something Zappos would say.
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[ 17.3 ms ] story [ 414 ms ] threadI guess 37 Signals did just that.