Ask HN: Do you collect in-app customer feedback?

6 points by memn0nis 6y ago ↗ HN

Curious to know if others collect in-app feedback in your products (e.g., about bugs and feature requests)? If so, what tools do you use to collect and analyze the feedback?

5 comments

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staller 6y ago ↗

We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it.

From there we do some very light tagging that is looked over in a short monthly meeting.

We open tickets for bugs (as they come in) so they can be addressed.

memn0nis 6y ago ↗

Sounds like its mostly inbound from users? Do you also proactively reach out to customers for interviewS?

staller 6y ago ↗

Only recently we've started reaching out to our power users to get feedback on newer redesigns and functionality. I believe we reach out to them over Intercom & email.

muzani 6y ago ↗

Whenever possible, yes. It keeps them from posting complaints on the app stores.

probinso 6y ago ↗

We have a button that opens their email client. This possibly wouldn't scale, but our usercount is not intended to get arbitrarily high. We then read those emails and respond to them